Junior IT Helpdesk

**Junior IT Helpdesk Agent**: **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...

**Helpdesk Support Specialist (Senior/Junior)** - Support the day-to-day technical helpdesk operations. - Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. - Oversee and monitor staff performance to ensure service level targets are met. - Investigate discrepancies and complaints, taking...

**Overview** We are seeking an experienced and customer-focused **Senior Helpdesk Specialist**to join our IT support team. This role is responsible for providing advanced technical support, overseeing helpdesk operations, and ensuring the timely resolution of complex IT issues. You will also mentor junior staff, contribute to process improvements, and...

Junior IT Helpdesk / Service Desk Support **Employment Type**: 12 Months Contract (renewable) - with NTT Data Singapore (deployed to client site) **Location**: Singapore **Work Location**: Alexandra Building, Singapore **About the Role**: **Key Responsibilities**: - Provide **basic troubleshooting**for desktops, laptops, printers, MS Office, and network...

**IT Technical Helpdesk Support Needed!!** **~Strong in Chinese Mandarin Communication~** Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good...

IMMEDIATE VACANCY (SINGAPOREAN ONLY) IT Technical Helpdesk Support Job Requirements: - IT helpdesk first level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication skills and detail in...

**1. Team Leadership** - Supervise the helpdesk team (Level 1 and sometimes Level 2 support agents). - Allocate and prioritize incoming support tickets. - Provide coaching, mentoring, and performance feedback to helpdesk agents. - Manage scheduling, ensuring coverage for different shifts if needed. **2. Technical Support Oversight** - Ensure tickets are...

Junior IT Helpdesk / Service Desk SupportWe are seeking an IT Support Specialist to join our team. As a Junior IT Helpdesk / Service Desk Support, you will be responsible for providing technical assistance and support to end-users in a banking environment.Key Responsibilities:Act as the first point of contact for IT-related issues via phone, email, or...

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...