Junior IT Helpdesk

2 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time

Junior IT Helpdesk / Service Desk Support

**Employment Type**:
12 Months Contract (renewable) - with NTT Data Singapore (deployed to client site)

**Location**:
Singapore

**Work Location**:
Alexandra Building, Singapore

**About the Role**:
**Key Responsibilities**:

- Provide **basic troubleshooting**for desktops, laptops, printers, MS Office, and network connectivity issues
- Assist with **password resets, account unlocks, and basic Active Directory tasks**:

- Log and track tickets in the **ITSM tool (e.g., ServiceNow/Jira)**and escalate to L2 when required
- Provide **remote desktop support**for users across different locations
- Maintain and update **knowledge base articles**for common issues
- Deliver **high-quality customer service**and ensure incidents are resolved within SLA

**Requirements**:

- **6 months - 1 year**of IT Helpdesk / Service Desk / Desktop Support experience (internship experience acceptable)
- Good knowledge of **Windows 10/11, MS Office 365, Outlook**:

- Familiarity with **Active Directory**(user account management)
- Basic understanding of **network troubleshooting**(Wi-Fi, VPN login, printers)
- Good communication and customer service skills
- **ITIL Foundation certification**(preferred, not mandatory)Fresh graduates with IT-related diploma or equivalent are welcome to apply

  • Junior IT Helpdesk

    1 week ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & Responsibilities Junior IT Helpdesk / Service Desk Support Employment Type: 12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site) Location: Singapore Work Location: Alexandra Building, Singapore About the Role We are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for...

  • Junior IT Helpdesk

    3 weeks ago

    Singapore NTT SINGAPORE PTE. LTD. Full time

    Roles & ResponsibilitiesJunior IT Helpdesk / Service Desk SupportEmployment Type:12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)Location:SingaporeWork Location:Alexandra Building, SingaporeAbout the RoleWe are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a...

  • Junior IT Helpdesk

    1 week ago

    Singapore NTT SINGAPORE PTE. LTD. Full time $40,000 - $60,000 per year

    Junior IT Helpdesk / Service Desk SupportEmployment Type:12 Months Contract (renewable) – with NTT Data Singapore (deployed to client site)Location:SingaporeWork Location:Alexandra Building, SingaporeAbout the RoleWe are looking for a Junior IT Helpdesk / Service Desk Support to provide L1 technical support for end-users in a banking environment. This is...

  • Junior IT Helpdesk Agent

    5 days ago

    Singapore HUANG HE CONSULTANCY PTE. LTD. Full time

    **Junior IT Helpdesk Agent**: **Job description**: Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...

  • Helpdesk Support Specialist

    5 days ago

    Singapore DADACONSULTANTS PTE. LTD. Full time

    **Helpdesk Support Specialist (Senior/Junior)** - Support the day-to-day technical helpdesk operations. - Handle complex incidents and coordinate with L2 teams to ensure resolution within the agreed Service Level Agreement. - Oversee and monitor staff performance to ensure service level targets are met. - Investigate discrepancies and complaints, taking...

  • Junior IT Helpdesk Analyst

    7 days ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    **IT Technical Helpdesk Support Needed!!** **~Strong in Chinese Mandarin Communication~** Job Requirements: - IT helpdesk first-level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good...

  • Junior IT Helpdesk Analyst

    12 hours ago

    Singapore HELIOS SYSTEMS PTE. LTD. Full time

    IMMEDIATE VACANCY (SINGAPOREAN ONLY) IT Technical Helpdesk Support Job Requirements: - IT helpdesk first level support - Call Centre experience is advantageous - Basic experiences with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Good communication skills and detail in...

  • Helpdesk Technician

    7 days ago

    Singapore beBeeSupport Full time $3,000 - $6,000

    Junior IT Helpdesk / Service Desk SupportWe are seeking an IT Support Specialist to join our team. As a Junior IT Helpdesk / Service Desk Support, you will be responsible for providing technical assistance and support to end-users in a banking environment.Key Responsibilities:Act as the first point of contact for IT-related issues via phone, email, or...

  • Helpdesk agent

    4 days ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

  • Helpdesk agent

    5 days ago

    Singapore OPUS IT SERVICES PTE LTD Full time

    Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...