Engineer / Senior Engineer (Noc)

2 weeks ago

Singapore Talentsis Pte Ltd Full time

Job Title:
Engineer / Senior Engineer (NOC)

Education / Experience:

- Diploma / Degree in IT / Computer Engineering or equivalent
- 3 years of experience in IT Support & Monitoring

**Job Description**:

- Continuously monitor network systems and other infrastructure components for performance, availability and security
- Detect and identify network issues, system issues or anomalies and respond promptly to resolve or escalate as needed.
- Assist to diagnose and troubleshoot incidents, working to identify root causes and minimize disruptions.
- Respond to system alerts and notifications, prioritize incidents, and take appropriate actions to mitigate incidents
- Maintain detailed records of actions taken during the resolution process.
- Collaborate with team members, support engineers and 3rd party vendors to coordinate and communicate the status of incidents and outages
- Analyze performance data to identify trends, areas for improvement and opportunities to optimize the network or system
- Provide support to internal and external customers who may be making a request, experiencing issues, assisting with inquiries and troubleshooting.
- Generate regular and ad-hoc reports on network or system performance, incident statistics and other relevant metrics for review if required

Skill sets:

- Must be a detail-oriented and proficient in troubleshooting
- Proficient in monitoring tools and software
- Strong troubleshooting skills
- Good understanding of network protocols
- Ability to manage and prioritize incidents following established procedures Ability to communicate effectively with other team members during incident escalation
- Strong documentation skills to maintain record of incidents and actions taken
- Knowledge of network configurations and hardware
- Possession of networking related certifications
- Basic server administration skills
- Able to work in a rotational shift schedule of 12 hours per shift including nights and weekends

(EA Reg No: 20C0312)

**Job Types**: Full-time, Permanent

**Salary**: From $5,000.00 per month

**Benefits**:

- Dental insurance
- Professional development

Schedule:

- Day shift
- Shift system
- Weekend availability

Supplemental pay types:

- 13th month salary

**Location**:

- Singapore (preferred)

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