Noc Engineer

3 days ago

Singapore Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationSingaporeThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

**About the Team**:

- Shopee Network Operation Center (NOC) is the nerve center of Shopee’s online technical operations. The team centrally monitoring and mitigate system risks on a 24*7 basis with relevant stakeholders (e.g Developers, SREs & Ops team across all Shopee’s marketplaces).
- In addition, Shopee NOC team is also in charge of the full life cycle of incident management (From incident detection, escalation & coordination, resolution and improvement tracking) for the whole Shopee business.
- As part of the Shopee Engineering Infrastructure team, Shopee NOC team are also involved in standardized technical operation executions and tools & automation development to enhance the operation efficiency.
- Monitoring Operation- Level I management, monitoring, and support for Shopee’s network infrastructure, servers and services
- Monitor Shopee’s services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)

Incident Management- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders

Cross-Team Coordination- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team

Monitoring Analysis- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

Monitoring Automations- Develop tools or automation scripts on above responsibilities to improve team's efficiency

**Requirements**:

- Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
- Knowledge of computer systems, computer networks and software development life cycle
- Competent in technical report writing and documentation
- Strong interpersonal skills and able to interact with all levels of employees professionally

  • Noc Engineer

    2 weeks ago

    Singapore Good Job Creations Pte Ltd Full time

    Responsible for the monitoring of servers, systems & networks in an environment requiring 24 X 7 X 365 uptime. - Provides escalation point for all system generated events/alerts and user generated incidents. - Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy. - Perform tasks as defined...

  • Noc Engineer

    13 hours ago

    Singapore KACIFIC 1 PTE. LTD. Full time

    Our Kacific Network Operations Center (NOC) is located in Singapore and operates and controls the Kacific teleports in Australia, Indonesia, and the Philippines. The incumbent will be based in Singapore, and support the Kacific portfolio focused on 25 markets within the region. This is an individual contributor role reporting to the NOC Manager. **KEY...

  • Noc Engineer

    1 week ago

    Singapore TALENTSIS PTE. LTD. Full time

    Responsible for the monitoring of servers, systems & networks in an environment requiring 24 X 7 X 365 uptime. - Provides escalation point for all system-generated events/alerts and user-generated incidents. - Follow established Standard Operating Procedures in response to system alerts and routine tasks with consistent accuracy. - Perform tasks as defined...

  • Noc Operation Engineer

    2 weeks ago

    Singapore COMSERVICE (SINGAPORE) SOLUTIONS PTE. LTD. Full time

    Provide 7x24 shift NOC operations, such as remote hand service, customer support, hotline, etc. - Perform remote hand service based on customer's guideline. - Supervise Vendors to carry out scheduled NOC maintenance, structure cable installation, cross connect installation, rack installation, etc. - Escort customer for Data Halls visit - Escalate problem /...

  • Noc System Support Engineer

    2 weeks ago

    Singapore Good Job Creations Pte Ltd Full time

    Monitor systems and network services NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools. When an issue is identified, NOC Engineers work to determine the cause of the problem. Troubleshoot issues When a problem impact the network and system services, NOC System...

  • Noc System Support Engineer

    2 weeks ago

    Singapore Good Job Creations Pte Ltd Full time

    Monitor systems and network services NOC System Support Engineer (L1) to monitor the performance and capacity of various systems and 3rd party network services using a variety of tools. When an issue is identified, NOC Engineers work to determine the cause of the problem. Troubleshoot issues When a problem impact the network and system services, NOC System...

  • NOC Enginner

    1 day ago

    Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time

    Roles & ResponsibilitiesNOC Command Centre Engineer (Network)Work Location: Synapxe, Buona Vista Office.At least TWO (2) years of IT experience with at least ONE (1) year as a Command Centre/NOC Engineer Basic L1 troubleshooting experience on Network devices. Minimally certified in CompTIA A+ or equivalent Minimally ITIL v3 or v4 Foundation Certification ...

  • Noc Enginner

    2 weeks ago

    Singapore INFINITE COMPUTER SOLUTIONS PTE LTD Full time

    **NOC Command Centre Engineer**(Network)** **Work Location**:Synapxe, Buona Vista Office. - At least TWO (2) years of IT experience with at least ONE (1) year as a Command Centre/NOC Engineer - Basic L1 troubleshooting experience on Network devices. - Minimally certified in CompTIA A+ or equivalent - Minimally ITIL v3 or v4 Foundation Certification EA...

  • Noc Engineer

    2 weeks ago

    Singapore GMP Group Full time

    As a NOC Analyst, you will be responsible for end to end availability of the infrastructure and services operated by company for Aircraft. The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across customer enterprise networks. This individual then performs research to troubleshoot and resolve...

  • Noc Support Engineer

    1 week ago

    Singapore ScienTec Consulting Full time

    We are looking for a ** NOC Support Engineer** to onboard one of the Software Solutions company! - **Opportunity to explore modern web technologies**: - **Fun working environment and culture**: - **Central working location**: - **Salary up to $3.8k with AWS + VB** **Core duties and responsibilities**: - To monitor the performance and capacity of...