Noc Engineer

1 week ago

Singapore Shopee Full time

DepartmentEngineering and Technology- LevelExperienced (Individual Contributor)- LocationSingaporeThe Engineering and Technology team is at the core of the Shopee platform development. The team is made up of a group of passionate engineers from all over the world, striving to build the best systems with the most suitable technologies. Our engineers do not merely solve problems at hand; We build foundations for a long-lasting future. We don't limit ourselves on what we can or can't do; we take matters into our own hands even if it means drilling down to the bottom layer of the computing platform. Shopee's hyper-growing business scale has transformed most "innocent" problems into huge technical challenges, and there is no better place to experience it first-hand if you love technologies as much as we do.

**About the Team**:

- Shopee Network Operation Center (NOC) is the nerve center of Shopee’s online technical operations. The team centrally monitoring and mitigate system risks on a 24*7 basis with relevant stakeholders (e.g Developers, SREs & Ops team across all Shopee’s marketplaces).
- In addition, Shopee NOC team is also in charge of the full life cycle of incident management (From incident detection, escalation & coordination, resolution and improvement tracking) for the whole Shopee business.
- As part of the Shopee Engineering Infrastructure team, Shopee NOC team are also involved in standardized technical operation executions and tools & automation development to enhance the operation efficiency.
- Monitoring Operation- Level I management, monitoring, and support for Shopee’s network infrastructure, servers and services
- Monitor Shopee’s services and respond to graph/log anomalies, system alerts
- Identify issues according to SOPs and experience, escalate identified issues for resolution when necessary
- Provide first-level troubleshooting and support on system issues and follow up proactively with internal or external parties for issue resolution progress
- Work in shifts: 12 hour per shift, 3 days day shift, 3 days off, 3 days night shift, 3 days off (Cycle continued)

Incident Management- Root cause analysis on critical system issues in Shopee
- Improvement plans collection, evaluation and tracking within Shopee Engineering team
- Loss budget control within multiple Shopee engineering stakeholders

Cross-Team Coordination- Support and connect local teams with engineering stakeholders on issues reporting, resolution and verification
- Coordinate planned operations (e.g. Network maintenance) between Infra team and Shopee Engineering team

Monitoring Analysis- Summarise and report on monitored systems in a regular basis and convert data insights into actionable items

Monitoring Automations- Develop tools or automation scripts on above responsibilities to improve team's efficiency

**Requirements**:

- Bachelor’s Degree in Computer Science, Engineering, Information Systems or related fields
- Knowledge of computer systems, computer networks and software development life cycle
- Competent in technical report writing and documentation
- Strong interpersonal skills and able to interact with all levels of employees professionally

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