
Visitor Management Agent
5 days ago
**Alexandra Hospital Visitor Management Agent JD**
You will be responsible for the following (but not limited to):
- Attend to all matters related to the main lobby; daily operations and service delivery
- Attend to all matters related to the Automated Visitor Management System; daily operations and service delivery
- Ensure all patients and visitors receive warmest welcome and assistance
- Identify patients and visitors’ need and work with Reporting Officer (RO) to generate and implement initiatives
**Lobby & Safety**
- Ensure that image and presentation adhere to standards of AH Lobby Management Team
- Ensure safe, clean and presentable environment
- Ensure safety protocols are in order
- Report to RO and related locations immediately for any irregularities
**Patients and Visitors Experience**
- Welcoming and sending off all patients and visitors at the driveway
- Approach all patients and visitors first, instead of waiting for their approach
- To assist all patients and visitors with the registration at the lobby kiosks
- To provide directions or escort patients and visitors to the clinics and locations
- Manage patients and visitors’ enquiries and liaise with stakeholders
- Attend to all feedback and resolve issues
**Others**
- Delivery of food and other items to the patients as and when required
- To assist supervised swabs when needed
- Any other matters as and when needed by the Reporting Officer
**Skill Requirements**
- Minimum GCE N-Levels
- Good communication and interpersonal skills. Ability to conversant in English. A second language will be an advantage.
- Good customer service skills. Prior experience in hospitality or service industries will be an advantage
- Presentable and approachable
- Proficient in computer skills for registration and data entry
- Able to multi-task and work in a fast-paced environment
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