Temp Visitor Experience Agent, Attractions

6 days ago

Singapore Marina Bay Sands Pte Ltd Full time $2,500 - $4,000 per year

Job Responsibilities

  • Provide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital Light Canvas).

  • Engage visitors in a positive and professional manner while proactively promoting the various Attractions.

  • Proactively working in (but not exclusive to) the main admissions and all public areas of the various Attractions as deployed.

  • Assist visitors with enquiries and where applicable directing them to the appropriate source of information.

  • Provide guidance to all casual staff in visitor engagement and operations.

  • Adhere to all Standard Operating Procedures (SOP) and Service Quality Review Standards (SQR) of the Attractions.

  • To maintain a high standard of cleanliness at all workstations, whilst complying with all health and safety standards.

  • Project a professional presence, both verbally and in appearance, always.

  • Perform shift duties responsibly and is accountable to the Assistant Manager/Manager for the smooth running of the day-to-day shift operations and any other duties assigned.

  • Handle attractions bookings, tickets sales and events.

Job Requirements

Education & Certification

  • Secondary education preferred.

Experience

  • Minimum 1 year of experience in the hospitality and tourism industry will be an advantage.

Other Prerequisites

  • Excellent guest relations and communication skills.

  • Keen to work in the Attractions industry, with a passion for learning and people engagement.

  • Candidates must have a fair command of spoken and written English.

  • Motivated with high energy, and able to appreciate a dynamic, fast-paced environment.

  • Able to apply good judgment and discretion while maintaining a calm demeanor in high volume or stressful situations.

  • Enjoy working with people of all ages.

  • A team player who is organized and can work with minimum supervision.

  • Able to speak in front of groups.

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