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Visitor Experience Manager

3 weeks ago

Singapore beBeeVisitorExperience Full time $50,000 - $60,000
Job Title:

The Assistant Supervisor, Visitor Experience and Operations is a critical role in delivering exceptional front-of-house service, managing day-to-day operations, and supporting events, outreach, and volunteer engagement.


Key Responsibilities:
  • Front-of-House & Visitor Experience
    • Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
    • Respond to visitor queries in a friendly and professional manner.
    • Support ticketing and admissions operations, including memberships and visitor tracking.
    • Conduct guided tours and support educational programming, workshops, and tours.
    • Assist visitors with special needs, ensuring accessibility and inclusion.
    • Maintain safety and security awareness, responding appropriately to incidents or emergencies.
    • Oversee parking and traffic management for group visits and special events.
  • Museum Operations & Event Management
    • Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.
    • Support public engagement events, outreach activities, and signature programs through detailed scheduling, logistics coordination, inventory planning, and vendor management.
    • Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.
    • Maintain the Museum's master calendar in coordination with other departments.
    • Liaise with facilities management to ensure readiness and issue resolution.
  • Volunteer & Stakeholder Engagement
    • Coordinate volunteer engagement and deployment for both in-museum and outreach events.
    • Provide training and supervision to volunteers and casual staff to ensure quality service delivery.
    • Other tasks/projects as assigned by the organization from time to time.
    Requirements:
    • Higher NITEC or Diploma in Events Management or related fields.
    • Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.
    • Physically able to support operational duties, including exhibit setups, crowd control, or logistics handling.
    • Availability to work from Tuesdays through Saturdays, including public holidays and occasional evenings.
    • Strong communication and interpersonal skills with a passion for service and public engagement.
    • Self-directed, resourceful, and calm under pressure.
    • Strong organisational, scheduling, and time management skills.
    • Able to work independently and as part of a team.
    • Interest in naval history, heritage, or museums is a plus.
    • First Aid/BizSafe Level 2 certification is an advantage.
    • Willing to travel for off-site events when required.