Assistant Manager/ Manager

10 hours ago

Singapore NHB National Heritage Board Full time

Situated within the historic Istana Kampong Gelam, a gazetted national monument, the Malay Heritage Centre showcases the history, culture and contributions of the Malay community within the context of Singapore’s history and multi-cultural society.

In this role, you should have a strong passion and interest in Malay history, culture and heritage. You will be involved in operations and management, as well as provide administration support for the Malay Heritage Centre. This is a multi-faceted role for an energetic individual, if you are keen to be part of us, we would love to hear from you

**Responsibilities**

Visitor Experience
- Develop and implement strategies to enhance visitor experience and satisfaction. This includes:

- Working with curatorial, education and programmes team to ensure optimum visitor experience
- Managing the front desk operations
- Training and supervising front desk staff
- Monitor visitors feedback and suggest improvements
- Review and analyse visitor profiles to provide internal teams with insight into audiences

Operations Management
- Attend to public, school, corporate and venue bookings
- Actively promote venue rentals
- Consolidate weekly and monthly management reports which includes information on visitorship, feedback, KPIs, budget utilisation and sales revenue
- Support all knowledge management needs and manage all information assets
- Assist with any other duties as assigned by GM/MHC

**Requirements**:

- Preferably 2 to 4 years of relevant working experience with good operations, admin and visitor experience knowledge
- A resourceful and good team player with strong interpersonal skills, good written and verbal communication skills
- Attention to detail with ability to multi-task in a fast-paced environment
- Critical thinker with analytical skills
- Strong skills in MS Excel and other data analytics will be an advantage
- Some interest in language and culture
- Willing and able to work some evenings, weekends or on public holidays to support events
- All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting._

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