Visitor Experience Manager

4 days ago

Singapore beBeeEvent Full time $45,000 - $75,000
Job Title

We are seeking a highly skilled and experienced professional to join our team as an Assistant Supervisor, Visitor Experience.

Job Description:

The successful candidate will be responsible for delivering exceptional front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement.

  • Key Responsibilities:
  • Greet and engage visitors, providing information about exhibits and assisting with navigation and inquiries.
  • Respond to email and in-person enquiries in a friendly and professional manner.
  • Support ticketing and admissions operations, including memberships and visitor tracking.
  • Conduct guided tours and support educational programming, workshops, and tours.
  • Assist visitors with special needs, ensuring accessibility and inclusion.
  • Maintain safety and security awareness, responding appropriately to incidents or emergencies.
  • Oversee parking and traffic management for group visits and special events.

Museum Operations & Event Management:

  • Ensure daily operational readiness of FOH areas and exhibits, including opening and closing duties.
  • Support public engagement events, outreach activities, and signature programmes through detailed scheduling, logistics coordination, inventory planning, and vendor management.
  • Supervise and schedule FOH staff, contract labour, and volunteers for events, operations, and outreach.
  • Maintain the Museum's master calendar in coordination with other departments.
  • Liaise with facilities management to ensure readiness and issue resolution.

Volunteer & Stakeholder Engagement:

  • Coordinate volunteer engagement and deployment for both in-museum and outreach events.
  • Provide training and supervision to volunteers and casual staff to ensure quality service delivery.
  • Other tasks/projects as assigned by the Company from time to time.

Requirements:

  • Qualifications:
  • Higher NITEC or Diploma in Events Management or related fields.
  • Experience:
  • Minimum 5 years of experience in events planning, operations, or visitor services, preferably in a museum or cultural setting.
  • Skills:
  • Strong communication and interpersonal skills with a passion for service and public engagement.
  • Self-directed, resourceful, and calm under pressure.
  • Strong organisational, scheduling, and time management skills.
  • Able to work independently and as part of a team.
  • Interest in naval history, heritage, or museums is a plus.
  • First Aid/BizSafe Level 2 certification is an advantage.

Benefits:

  • A 2-year renewable/convertible contract role.

About Us:

Join our dynamic team and contribute to creating unforgettable experiences for our visitors.

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