Assistant Manager, Visitor Experience

15 hours ago

Singapore National Heritage Board Full time

**What the role is**
- You are the hospitality ambassador of the National Museum and its sister museums Changi Chapel and Museum, and Reflections at Bukit Chandu. You are tasked to ensure our visitors enjoy their time at the museums and leave with a positive and lasting impression. You are responsible for visitor experience management across all the visitor touch points at the museums, oversee ticketing and revenue collection processes, manage a team of hospitality staff, volunteer management and also provide visitor reports and analytics. You are a team player who has a keen interest in the museum and heritage sector and would like to contribute to this vibrant and growing industry.

**What you will be working on**
- Support visitor services and operations across all the visitor touch points at the museums, including but not limited to front counter and gallery services, volunteer management, and visitor information on the museums’ digital channels - Work with a team of hospitality staff, comprising both visitor services officers and gallery sitters - Work with volunteers to support a wide range of museum operations including conducting guided tours and providing visitor services - Ensure smooth visitor access to the museums, clear way-finding and ease of use of features and facilities within the museums - Promote exhibitions and programmes to visitors in the museums - Monitor and implement ticketing and visitor analytics systems to ensure ease of issuing admission tickets and tracking visitor entries - Provide regular reports and analytics on visitor numbers and patterns to the museums and various galleries/exhibitions - Handle visitor feedback and provide service recovery - Facilitate adhoc requests and group visits to the museums - Administrative and financial management as necessary

**What we are looking for**
- Preferably at least 3 years of relevant working experience, preferably in the hospitality and/or arts and heritage sectors - Strong leadership, highly independent, resourceful - Possess excellent interpersonal, communication and development skills - Self-motivated, results orientated and full of drive - Able to confidently cultivate positive relationship with advocates and volunteers for the museum - Able to work irregular hours when required

  • Visitor Experience Manager

    2 weeks ago

    Singapore beBeeEvent Full time $45,000 - $75,000

    Job TitleWe are seeking a highly skilled and experienced professional to join our team as an Assistant Supervisor, Visitor Experience.Job Description:The successful candidate will be responsible for delivering exceptional front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement.Key Responsibilities:Greet...

  • Assistant Manager/ Manager

    2 weeks ago

    Singapore NHB National Heritage Board Full time

    Situated within the historic Istana Kampong Gelam, a gazetted national monument, the Malay Heritage Centre showcases the history, culture and contributions of the Malay community within the context of Singapore’s history and multi-cultural society. In this role, you should have a strong passion and interest in Malay history, culture and heritage. You will...

  • Assistant Supervisor, Visitor Experience

    3 weeks ago

    Singapore DEFENCE COLLECTIVE SINGAPORE LTD. Full time

    Roles & ResponsibilitiesAs a key member of the Museum's operations team, the Assistant Supervisor (Visitor Experience & Operations) plays an essential role in delivering excellent front-of-house service, managing daily operations, and supporting events, outreach, and volunteer engagement. You will also help ensure the show readiness of the Museum, supervise...

  • Visitor Experience Coordinator

    1 week ago

    Singapore beBeeVisitorExperience Full time $40,000 - $60,000

    Job Title: Visitor Experience CoordinatorThe role of Visitor Experience Coordinator involves coordinating and managing official visits and events at a heritage gallery in Singapore.This position requires the ability to handle visitor queries, registration, and clearance effectively.A key aspect of this job is conducting guided tours and educational...

  • Visitor Experience Specialist

    2 weeks ago

    Singapore beBeeHospital Full time $27,000 - $42,000

    Job Opportunity: Visitor AmbassadorThis role involves providing exceptional customer service and support to patients, visitors, and staff in a hospital setting. The Visitor Ambassador will be responsible for creating a positive experience for everyone who enters the hospital.Key ResponsibilitiesGreet and orientate visitors and patients at the lobby entrance,...

  • Visitor Experience Ambassador

    1 week ago

    Singapore REGALRARE GEM MUSEUM PTE. LTD. Full time

    **The Job**: You’re the face and voice of the museum, the first touchpoint for visitor experience and engagement. As an Experience Ambassador, you’re service and people oriented, own an inquisitive mind-set and enjoy starting/maintaining conversations with our visitors. You appreciate a good story and take delight in telling stories of our artefacts. As...

  • Visitor Experience Specialist

    1 week ago

    Singapore beBeeCustomer Full time $10,400 - $130,878

    Job DescriptionAs a Contract Service Ambassador, you will play a pivotal role in ensuring the seamless delivery of exceptional visitor experiences within a healthcare setting.You will be responsible for orientating visitors and patients at the lobby, assisting with online check-in and self-help kiosks, supporting crowd control, monitoring traffic flow,...

  • Visitor Experience Agent

    2 weeks ago

    Singapore Marina Bay Sands Full time

    Visitor Experience Agent - Digital Light Canvas (Temp) 1 week ago Be among the first 25 applicants LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HEREBe part of our diverse and inclusive team.Job ResponsibilitiesProvide excellent Visitor Experience and ensure the smooth running of the daily operations at MBS Attractions (Museum, SkyPark, Sampan Rides and Digital...

  • Assistant/visitor Services

    3 days ago

    Singapore National Parks Board Full time

    **What the role is** - You will be part of the Visitor Management & Security branch of the Singapore Botanic Gardens, which is the public fronting unit that provides a safe and pleasant experience for visitors. The Branch also works closely with various stakeholders, tenants, volunteers, contractors and security/visitor services personnel to ensure that the...

  • Patient and Visitor Experience Ambassador

    1 week ago

    Singapore beBeeAmbassador Full time $104,000 - $130,878

    Frontline Ambassador for Patient and Visitor ExperienceWe are looking for a highly skilled Frontline Ambassador to join our team in providing exceptional patient and visitor experience at our healthcare facility.About the Role:The successful candidate will be responsible for greeting and orienting visitors and patients, assisting with online check-in and...