Technical Account Manager

2 weeks ago

Singapore Salesforce Full time

**Job Category **:Customer Success Group

**Job Details**:
**What you'll be doing...**
You will serve as the customer’s trusted Tableau advisor and become an extension of their workforce through various areas of personalized service. You will identify and address technical concerns, requests, and aligning to customer priorities, projects, and problems. You bring senior level technical expertise, and will act as the main technical point of contact for the account by coordinating with Product Management, Sales, Technical Support and Engineering to manage the customer relationship. The Technical Account Manager will primarily be working with a dedicated customer(s).

Responsibilities include
- Develop an in-depth understanding of customer’s Tableau environment, business partners, and their reporting and analytical needs.
- Offer best practice guidance and recommendations for optimum health and performance of the Tableau ecosystem.
- Provide detailed root cause analysis on issues that could impact your customer in the future.
- Lead all aspects of successful implementation Tableau Blueprint’s Agility arm.
- Build strong multi-functional working relationships with Sales, Engineering, and Product Management.
- Provide escalation management on critical cases with Support, Sustaining Engineering, and Development to provide regular status updates to the customer. Connect with all required partners on crucial support cases and high priority issues.
- Conduct quarterly reporting and deployment reviews to spot trends, proactively identify potential issues, and offer tailored release recommendations to meet stability, performance, and new feature requirements.
- Identity revenue opportunities and partner with the account team to recommend paid services, licenses, training, and additional Tableau products to meet current needs and future growth.
- Contribute to Tableau knowledge, community, and training resources.
- Prepare and deliver custom technical presentations and trainings internally, at customer sites and Tableau conferences.

**Who you are **
- **Experience. **Experience will be evaluated based on alignment to the core competencies for the role.
- **Technically Savvy **. Experience with databases, SQL, and Windows Server. Linux experience also preferred.
- **Eat IT for Breakfast. **Understanding of networking, server set-up, and administration, including troubleshooting experience with internet architectures, firewalls, proxy servers, and web servers. Grasp of relational databases; understanding of enterprise data warehouse techniques, OLAP etc.
- **Superb Communication. **Ability to empathize with customers and convey confidence. Ability to explain highly technical issues to a non-technical audience. Collaborate and own. Able to prioritize and route-specific customer’s needs to the appropriate channels. Take ownership and work towards a resolution.
- **You are a Recruiter **Tableau hires company builders and, in this role, you will be asked to be on the constant lookout for the best talent to bring on board to help us continue to build one of the best companies in the world

LI-JL3

**Accommodations**:
**Posting Statement**:
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

Salesforce, Inc. and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce, Inc. and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce, Inc. and Salesforce.org will not pay any third-party agency or company that does not have a signed agreement with Salesforce, Inc. or Salesforce.org.

Salesforce welcomes all.

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