
Technical Account Manager
1 week ago
_Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore._
- Bots, Bins and Brilliant People - bring on the future of warehousing_
AutoStore is seeking a Technical Account Manager
We are now expanding our team and are currently looking for a Technical Account Manager who will play a leading role in the AutoStore APAC Service and Support Team. The Technical Account Manager will manage and coordinate the activities and operations of the AutoStore equipment and other end user locations while supporting Service and Support activities in APAC.
We are Lean, Bold and Transparent - Join the robotic revolution with us
KEY TASKS AND RESPONSIBILITIES:
- Handle TAM cases
- Host internal team meetings with Technical Support Specialists
- Host monthly issue meetings with partners
- Handle 24/7 support phone
- Invoice incident cases
- Provide onsite support
- Be an instructor in service trainings
- Write Knowledge-Base articles
- Have knowledge about all AutoStore modules
- Follow all internal procedures and processes for Technical Account Manager (Rulebook)
KEY QUALIFICATIONS:
- Preferably a Bachelor’s degree or equivalent, or four-plus years of related experience and/or training
- Minimum a few years work experience
- Experience in industrial automation is preferable
- Understanding of technical, industrial, mechanical or electrical engineering
- Strong written and oral communication skills in English language
- Experience with Microsoft 365 and Salesforce
PERSONAL ATTRIBUTES:
- Strong communication skills
- Ability to work independently as well as in teams
- Acute attention to detail
- Service minded
- Being able to understand partners, customers and their needs
- Proven ability to handle multiple projects and meet deadlines
- Solution oriented
- Ability to deliver high quality work in a timely manner
WE OFFER:
- A creative, safe, and solid workplace in a business experiencing tremendous growth - Norway's first unicorn company listed on the Oslo Stock Exchange
- A company culture where we recognize and applaud everyone's contributions in making decisions
- Competitive compensation and benefits
- In AutoStore we value flexibility and we offer a worldwide 60/40 remote working policy for all roles that can be performed remotely
Applications are processed on an ongoing basis.
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