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Technical Account Manager
3 weeks ago
**For our customer, we are looking for Technical Account Manager:
**Technical Account Manager Responsibilities
- Operational partners to overcome challenges: With an understanding of operational challenges that block cloud adoption, TAMs will help drive resolutions within client org and our customers’ business.
- Proactive advisors on platform decisions: TAMs will advise our customers on best practices and use their deep understanding of our customers’ environments to help them achieve outcomes.
- Bridge to Client: TAMs will be our customers’ voice within the Client - they will have the tools, knowledge, and influence to ensure our customers' needs are understood and addressed.
- Strategic advocate for our customers’ technical needs: TAMs will seek and act on opportunities to reduce customers’ cost, improve performance, and deliver competitive advantages for their businesses.
- Escalation partner: With their direct access to Cliente Support, Engineering and Leadership, TAMs will assist our customers when they need us most.
**Preferred Qualifications**
- 8+ years of customer-facing work experience preferably with a Bachelor's/Masters degree in a management, technical, or engineering field.
- Experience collaborating across business units internally and at large enterprises.
- Experience collaborating with channel partners, systems integrators and third party developers to deliver high-impact solutions.
- Understanding of IT operations, launch and capacity planning, and product release management.