Technical Account Manager

10 hours ago

Singapore WISE ASIA-PACIFIC PTE. LTD. Full time $90,000 - $120,000 per year
Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

As a Technical Account Manager (TAM) with Wise Platform, you'll play a key role in helping our partners grow and get the most out of our infrastructure, setting the standard for technical excellence. You'll work closely with our partners' technical teams, as well as internal product, account managers, engineering, and commercial stakeholders to ensure long-term success.

Your Mission
  • Act as the primary technical relationship owner for key Wise Platform partners after launch.
  • Deeply understand each partner's integration and technical landscape to proactively support their ongoing needs.
  • Support partners successfully adopt latest updates to Wise's technical integration through a change management process.
  • Own the post-integration technical relationship: Technical SLA adherence, monitoring performance, troubleshooting issues, and ensuring best practices are followed.
  • Advocate for your partners internally by surfacing feedback and influencing product roadmaps.
  • Collaborate with Product Managers, Engineers, and Account Managers to drive improvements and resolve complex issues.
  • Work with partners to drive adoption to the latest technical specification.
  • Contribute to documentation, tooling, and scalable processes that improve the experience for all partners.
  • Support partner growth by identifying opportunities for new features and use cases.
Qualifications

You'll Be a Great Fit If You
  • Are ideally a Singaporean Citizen
  • Are comfortable working with APIs, webhooks, logs, and modern integration standards.
  • Have strong stakeholder management capabilities with ability to influence external technical decisions.
  • Can clearly explain technical topics to both engineers and non-technical stakeholders.
  • Have a strong sense of ownership and are proactive about solving problems.
  • Thrive in fast-moving environments and are excited by the scale and mission of Wise.
  • Make decisions and build conviction leveraging data insights.
  • Value transparency, humility, and a customer-first approach.
  • Possess specific technical competencies such as:
    Proven experience in some coding or scripting language
    Database querying
    REST API and API ecosystem hands-on experience
  • Even better if you also:
    Understand system architectures, data flows and back-end fundamentals
    Have experience troubleshooting back-end service issues including basic database experience (navigating production logs)
    Are comfortable writing production level code
    Proactively remain up to date with modern technology and system architectures
Additional Information

Location: Singapore

For everyone, everywhere. We're people building money without borders - without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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