Technical Account Manager
3 days ago
**Division/Department**: Technical Account Manager (TAM) department
**Location**: Singapore
**Your role**
The Technical Account Manager (TAM) department plays a critical role in ensuring overall revenue growth to Elisa Polystar. The Technical Account Manager is an integral part of the sales cycle, collaborating with the Business Region Director to expand the breadth and depth of Elisa Polystar services and product adoption. Reporting to Global TAM Director.
**Every day will bring interesting, challenging and rewarding experience on the job while you**:
- Represent the company at various community and/or business meetings to promote the company.
- Engage with your customers to understand business needs, develop and own the technical relationship with the customer.
- Effectively handle all presales duties such as demo, presentations, proof of concept, RFI/RFP and assist in the technical sales process.
- Design future proof solutions including hardware and software licenses that best fits customer requirements.
- Collecting all customer network information required for the design, implementation and configuration of the solution.
- Technically qualify opportunities and decide the fit vs. Elisa Polystar solutions
- Follow up with the customer in post-sales phase.
- Presenting new solution/features and company roadmap.
- Work closely with peers in CTOO/PO/PSO/Service organizations to ensure that the Customer’s requirements are fulfilled and their expectations met.
**Experience and knowledge**
- +5 years experience from working with Wireless Communication Service Providers or Service Assurance solution provider.
- Understanding the specific needs and challenges of Wireless CSP’s from an Operational Support System (OSS) perspective.
- Previous customer facing experience as a technical lead
- Ability to manage multiple tasks and projects in a complex environment.
- Demonstrated ability to adapt to new technologies and learn quickly.
- Presentation skills: equally good with both large and small audiences.
**Deep understanding of one or more of the following areas**:
- 2G/3G/4G/5G/VoLTE & IMS protocols
- NFV and virtualization
- Core/access network relationship in voice and packet core domains
- How to derive commercial value from network data
- Telecom data science
- Big data concepts
- Cost/Value analysis Preferred experience and/or knowledge
- Experience with Polystar’s OSIX Monitoring system
- Experience with KALIX Analytics solution
- Understanding of automation solutions for network optimization and operation
**Travel Requirements**
- Travel: up to 40%
**Language**
- Good level of English. Work level of other languages is a merit.
**Does this sound like you?
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