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Technical Advisor/ Technical Account Manager

3 weeks ago

Singapore Qualtrics Full time

The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without.

Joining Qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. A team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. You could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. All so you can do the best work of your career.

We believe every interaction is an opportunity. Are we yours?

**Does this sound like you?**

Are you an experienced technology advisor, account manager, or technical support consultant that is passionate about technology and helping enterprise clients to provide the best experiences for their customers and employees?

**The Expectation for Success**

Qualtrics’ Technical Account Managers (TAMs) are highly experienced technology consultants dedicated to our largest and most strategic enterprise clients. TAMs provide a strategic partnership with clients to accelerate adoption of Qualtrics technology and incorporate Qualtrics into client programs.

As a Technical Account Manager, you should both be a tech-savvy professional who is able to explain technical information to a non-technical audience and capable of creating lasting client relationships. You should be results-driven and aspire to achieve high customer satisfaction by providing our customers with world-class technical consultation and strategy that further strengthens customer relationships and ensures your customer’s success

**A Day in the Life**:
**Thought Partnership**
- Assess long-term program strategy and identify solutions that drive measurable success
- Evaluate your client’s program needs and work cross-functionally within Qualtrics to prioritize and advocate for software feature enhancements on their behalf
- Collaborate with internal account team and Qualtrics leadership on high level client relationship and program strategy

**Technical Advisory**
- Demonstrate unparalleled product expertise and problem-solving acumen to recommend software solutions tailored to your client’s needs
- Develop a deep understanding of client goals and objectives to advise on relevant programs and technical solutions
- Train your clients on new and relevant features of the Qualtrics Experience Management (XM) Platform and related solutions

**Technology Services and Configuration**
- Seamlessly integrate new product features into existing programs
- Design and document functional and technical requirements and help scope projects by understanding timelines and associated levels of effort

**Minimum Requirements**
- Bachelor’s degree from a top university
- 3-5 years experience working in a technical, consulting, or client-facing role
- Hard-working self-starter capable of concurrently running multiple projects in a dynamic environment
- Comfort in working both autonomously and collaboratively
- Ability to articulate technical concepts to a non-technical audience
- Detail-oriented with an ability to prioritise and meet deadlines
- An ability to grasp clients’ needs and recommend value-added solutions
- Excellent verbal and written communication skills
- Strong problem-solving skills

***Preferred Requirements**:

- Previous experience in a technical role
- Proven work experience in client-facing, consulting, or sales role
- Project management experience

**Benefits**:

- Health Insurance
- Semi-annual performance bonuses
- Qualtrics Experience Program - 2,400 SGD for an experience of your choosing (eligible after one year)
- Fun, inviting, and inclusive work environment made up of passionate, kind, and smart people who exemplify what it means to be a team

**Qualtrics Q-mmunity**

We are proud of the community that has developed at Qualtrics. Every day it becomes more robust and, along the way, it matures and develops us into a better team through education, focus, advocacy, and fun. It is a solidifying piece of the #OneTeam mentality that we operate with.

The Q-mmunity is essentially a mix of the Q Groups, our Corporate Social Responsibility groups, and other social groups. These groups include but are not limited to MosaiQ, Q Pride, Q&Able, QSalute, and Women's Leadership Development (WLD). Take a deeper look at our Q-mmunity here.