
Customer Service Team Leader #50442
2 weeks ago
Industry/ Organization Type: Logistics/ Transportation
- Position Title**:Customer Service (Team Leader) - Night shift**:
- Working Location: Boon Lay
- Working Hours: 5.5 days, 44 hours (7.30pm - 7am)
- Salary**:Basic up to $2,400 + Transport Allowance ($100) + OT + Shift Allowance + AWS + Attendance Incentive + Birthday Voucher**:
- Salary Range: SGD 2,200 - SGD 2,400
- Duration: Full Time/ Permanent
**Key Responsibilities**
- Manages a team of assigned customer service representatives and ensures they comply with company guidelines particularly related to quality of service.
- Trains and conducts performance evaluations for new employees in the company’s customer service policies, procedures, and best practices
- Organizes and oversees the schedules and work of assigned staff.
- Monitors or reviews calls or other correspondence between representatives and customers.
- Collects data and prepares reports on customer complaints and inquiries.
- Prepares knowledge-based documents such as summaries and responses to frequently asked questions.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the HOD.
- Performs other related duties as assigned by HOD.
**APPLY NOW**
- At least “N" Level
- Minimum 4 years of customer service experience required.
- Able to commit night shift
Anradus Pte Ltd | EA License No. 20C0161 | Adelin Chong | EA Reg No.: R1875641
**Job Types**: Full-time, Permanent
**Salary**: $2,200.00 - $2,400.00 per month
License/Certification:
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