
Customer Service Specialist
13 hours ago
If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying.
About the position:
The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required.
Roles & Responsibilities:
- Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer.
- Updating and entering in all information in the Warehouse Management System (WMS)
- To ensure all customers’ queries and complaints are investigated and resolved with Operations Teams and/or Customers, and to escalate to their immediate Superior for assistance and advice if unable to resolve the issues
- Export process - warehouse picking/packing, booking with carriers, DG packing, fumigation, collection, documentation.
- Import process - clearance from terminal, warehouse receiving, consolidate delivery onboard vessel.
- Communicating with inter offices, customers, warehouse, carriers, transporters and 3rd party vendors.
- Ensure daily, weekly, monthly reports are up-to-date and provided to Department Head on a timely basis.
- Communicate discrepancies/issues to team supervisor/manager when necessary
- To assist direct superior with any special projects assigned and provide backup to other CS team when necessary
- Making sure that workplace safety rules & DSV Policy are being followed
- Ensure all customers' standard operating procedures are followed and updated
- To perform Data Entry, Job Creation, Billing, General Administrative or any Ad-hoc duties/tasks assigned
To be successful in this role you will require the following:
- GCE ‘O’ Level with minimum 2 years relevant experience
- Demonstrated warehousing and customer service experience
- Excellent written and oral communications skills
- Strong problem-solving ability
- On-job training will be provided
- Meticulous, able to work independently and a team player
- Able to follow, perform and maintain a good and positive performance in both housekeeping and safety related task assign by the management
-
Customer Service Specialist
2 weeks ago
Boon Lay, Singapore DSV Full timeThe Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required. - Receiving of job orders and...
-
Customer Service Specialist
1 week ago
Boon Lay, Singapore DSV Full time**About the position**: The Customer Service Specialist is primarily responsible for the liaising with DSV’s customers and coordinating with the operation team, identifying customers issues and challenges, feeding these information’s to the operation team and assisting them in achieving the service level as well as shipping documentation required. -...
-
Customer Service Specialist
2 weeks ago
Boon Lay, Singapore DSV Full timeDSV is one of the very best performing companies in the transport and logistics industry. 75,000 employees in more than 90 countries work passionately to deliver great customer experiences and high-quality services - as part of the operation or in a variety of supporting roles. If you have drive and talent and enjoy responsibility, we’ll give you the...
-
Customer Service Specialist
2 weeks ago
Boon Lay, Singapore DSV Full timeIf you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. - Receiving of job orders and prepare all documents required for submission based on the job information and requirements provided by the customer. - Updating and entering in...
-
Customer Service Officer
1 week ago
Boon Lay, Singapore MARVEOUS EMPLOYMENT PTE. LTD. Full time**Minimum GCE “O” level Year of Experience Required** Minimum 1 year customer service experience Job Requirements **Experience in customer service, preferably in the food production or related industry.** Adequate communication skills, both verbal and written. **Interpersonal skills and ability to handle challenging situations with empathy and...
-
Customer Service Executive
1 week ago
Boon Lay, Singapore COGENT HOLDINGS PTE. LTD. Full time $3,100 per yearRole DescriptionThis is a full-time on-site role for a Customer Service Executive located in Singapore. The role will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.Actively engage with customers to resolve feedback to ensure a high level of satisfactionLiaise with customers on container/cargo/material/...
-
Customer Service Officer
5 days ago
Boon Lay, Singapore MARVEOUS EMPLOYMENT PTE. LTD. Full time**Singapore Wholesale Vegetables and Fruit Company** **Customer Service Officer** **Basic: SGD 2000 - SGD 2500** **Working Hour: Mon - Fri** **8AM - 5.30PM** **Location: Jalan Buroh** **Requirement**: - At least 1 year customer service experience - Able to multitask - if work on Sat/ Sun, then will change to weekday off - Create and maintain customer...
-
Customer Service Officer
1 week ago
Boon Lay, Singapore COGENT HOLDINGS PTE. LTD. Full time $2,900 per yearCompany DescriptionCogent Holdings Pte Ltd is a subsidiary of Cosco Shipping International (Singapore) Co., Ltd and has a wide range of clientele ranging from local SMEs to multinational companies. Cogent owns one of Singapore's largest one-stop integrated logistics hub, Cogent 1.Logistics Hub. It offers warehousing, freight forwarding, container and ISO...
-
Customer Service Team Lead
2 days ago
Boon Lay, Singapore Aggreko Full timeWe're the global leader in providing energy solutions that help businesses grow and communities thrive. We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world. We’re looking for a Customer Service Team Lead for our Singapore office. The role will be focusing on...
-
Customer Service Executive
7 days ago
Boon Lay, Singapore PT. BATAMINDO SERVICES SININDO Full time $3,300 per yearJob ScopeEnsure that customers' orders are executed in accordance to company policies and procedures.Work closely with Customer Service team to ensure customer experience is met orexceed expectations.Ensure efficiency of land transport.Manage warehouse operations and company assets (Prime Mover, containers, trailers) includingrepairs & renewal.Liaise with...