Customer Service Executive

5 days ago

Boon Lay, Singapore COGENT HOLDINGS PTE. LTD. Full time $3,100 per year

Role Description

This is a full-time on-site role for a Customer Service Executive located in Singapore. The role will be responsible for day-to-day tasks such as inventory control, customer service, and order processing.

  • Actively engage with customers to resolve feedback to ensure a high level of satisfaction
  • Liaise with customers on container/cargo/material/ inventory and other administrative and customer service duties
  • Liaise with internal departments, vendors, and third parties to process order requests from customers
  • Maintain all shipping and tracking records of customer inventory and movement accurately using the customer's system and our WMS
  • Generate, maintain, and submit a variety of reports periodically or as and when required
  • Attend to customers' enquires and requests and keep customers fully informed on GRN, GI, and delivery status
  • Attend weekly/monthly/quarterly KPI meetings to present progress and KPI scorecards to customers
  • Manage control measures to ensure mistakes, inaccuracies, and discrepancies are highlighted, addressed, and resolved
  • Develop customer business relationships and explore new sales initiatives as and when possible
  • Investigate incidents and accidents and prepare investigation report for submission to the superior and the department concerned
  • Attend to customers' requests to ensure customer satisfaction

Qualifications

  • Diploma in logistics and supply chain management, or equivalent qualifications preferred
  • Excellent communication and customer service skills
  • Knowledge of warehouse management systems software is an advantage
  • Ability to work in a team environment and independently
  • Attention to detail and ability to multitask
  • Knowledge and experience in shipping, logistics, and warehousing operations is also a plus
  • Able to perform overtime when necessary

Others:

  • Monday to Friday: 8.30am to 5.45pm; Alternate Saturday: 8.30am to 12.30pm
  • Lunch subsidy
  • Medical, dental & insurance benefits
  • 2 way-Transport provided at Jurong East

Job Type: Full-time

Pay: $2, $3,100.00 per month

Benefits:

  • Food provided

Experience:

  • SAP Warehouse Management: 1 year (Required)
  • Customer service: 1 year (Required)

Work Location: In person

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