Customer Service Team Lead

2 days ago

Boon Lay, Singapore Aggreko Full time

We're the global leader in providing energy solutions that help businesses grow and communities thrive.

We work as a team and we’re proud of the difference we make to customers, to local communities, and towards a sustainable future for the world.

We’re looking for a Customer Service Team Lead for our Singapore office. The role will be focusing on Singapore and Malysia in terms of region, and the main job function is to own and be responsible for the effective and efficient administration of Hire Desk Control activities for the assigned contracts, liaising with all stakeholders to ensure an efficient contractual service to our clients. This position will be responsible for providing timely quality services and solutions to the stakeholders while maintaining a high level of client satisfaction.

**Why Aggreko?**
- Competitive compensation package & annual bonus program
- Industry-leading benefit plans
- Continuous training and development with career growth opportunities
- Safety-focused culture

**What you’ll do**:

- Address customer inquiries and issues related to equipment, services, and contracts.
- Maintain strong relationships with both customers and suppliers.
- Coordinate and locate supplies from various sources efficiently and cost-effectively to fulfill customer orders.
- Make quick, effective decisions to provide excellent customer experience within a set framework of autonomy.
- Assist the sales team with customer orders, follow-up, and expediting processes.
- Manage and communicate changes to orders, including technical requirements and additional services, while owing to all related customer queries.
- Ensure the accuracy of customer data and oversee administrative processes that support the hiring and billing processes.

**You’ll have the following skills and experience**:

- A degree with a minimum of five years of experience, or a diploma/A-levels with at least seven years of relevant experience.
- Experience in the energy rental industry is beneficial.
- A strong commitment to customer satisfaction and a sense of urgency in finding creative solutions.
- Excellent internal and external customer service and communication skills.
- A strong ability to maintain accurate and detailed reports.
- Excellent time management and organizational skills, with the ability to prioritize tasks and adapt to changing demands.
- Highly motivated, committed, and responsible, with the ability to work independently and flexibly, including beyond normal office hours.

**Bring your energy. Grow your career.**

LI-VS1

**Equal employment opportunity**

We welcome people from different backgrounds and cultures, and respect people’s unique skills, attitudes and experiences. We encourage everyone to be themselves at work because we know that’s how we do our best, for each other, for our customers, for the communities where we work, and for our careers.

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