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Sr. Assistant, Employee Helpdesk

2 weeks ago

Singapore LEGO Full time

We are seeking a proactive and positive professional to assist in delivering and defining outstanding service and customer-focused processes in our Business Service Operations (BSO) department.

Join us now, as you expose yourself to a global environment with exciting day-to-day challenges and cross-functional collaborations while you play a key role in defining the BSO of tomorrow

No relocation assistance is offered for this position.

**Core Responsibilities**

Act as the first point of contact for:

- HR operations including employee benefits, leave tracking, payroll support, and insurance-related tasks.
- Coordinating with suppliers and internal finance teams to reconcile and match invoices, ensuring accurate and timely payment processing Travel Expense or other relevant enquiries as required.
- Ensuring timely resolution or addressing critical issues as needed for tickets.
- Support data entry and system updates for HR-related records, maintaining accuracy and confidentiality.
- Participate in regional calls and cross-functional meetings to stay aligned with policies and operational updates.
- Contribute to ongoing process improvement initiatives by identifying inefficiencies and suggesting practical solutions.
- Take part in regional or global related projects, offering operational support and insights as needed.
- Provide a professional and empathetic approach to employee queries, upholding a high standard of customer service.Draft and maintain documentation, standard operating procedures, and employee communications related to HR services.
- **Play your part in our team succeeding**

Business Service Operations (BSO) department is an established shared service center that delivers HR and Finance services to the entire LEGO Group from 3 locations; Mexico, Kladno, and Singapore. The purpose of the BSO is to create an effective and efficient platform to support our growth and strategy.

You will play an important role in establishing a sustainable Service Desk experience in the BSO. We need employees, all eager to engage actively in building a high-performing department, valuing collaboration, quality and fun in the everyday life.

**Do you have what it takes?**
- Minimum 2 years of shared services experience in HR operations and/ or Finance/ Accounting, ideally within a multinational company (MNC), proficient in handling topics such as employee benefits, leave management, payroll processing, financial transactions, reconciliation of invoices, etc.
- Previous customer service training or experience preferred.
- Proven track record of identifying process improvement opportunities.
- Strong problem-solving abilities and the ability to work independently with mínimal supervision.
- Quick learner with the ability to absorb new systems, policies, and procedures efficiently.
- Experience with SAP or Workday will be advantageous.
- Flexibility to adapt to a dynamic, multicultural work environment.
- Proficiency in English and Chinese and/or Vietnamese language will be a plus in order to support the Chinese and Vietnam market.

LI-SW1

**What’s in it for you?**

Here is what you can expect:
**Family Care Leave**:

- We offer enhanced paid leave options for those important times.

**Insurances**- All colleagues are covered by our life and disability insurance which provides protection and peace of mind.

**Wellbeing**:

- We want our people to feel well and thrive. We offer resources and benefits to nurture physical and mental wellbeing along with opportunities to build community and inspire creativity.

**Colleague Discount**- We know you'll love to build, so from day 1 you will qualify for our generous colleague discount.

**Bonus**:

- We do our best work to succeed together. When goals are reached and if eligible, you'll be rewarded through our bonus scheme.

**Workplace**:

- When you join the team you'll be assigned a primary workplace location i.e. one of our Offices, stores or factories. Our hybrid work policy means an average of 3 days per week in the office. The hiring team will discuss the policy and role eligibility with you during the recruitment process.

Children are our role models. Their curiosity, creativity and imagination inspire everything we do. We strive to create a diverse, dynamic and inclusive culture of play at the LEGO Group, where everyone feels safe, valued and they belong.

Thank you for sharing our global commitment to Children’s Rights.

Just imagine building your dream career.

Then make it real.

**Join the LEGO® team today.