Helpdesk Engineer

7 days ago

Singapore GOLDTECH RESOURCES PTE LTD Remote Work Freelance Full time
Job Overview:
We are looking for a motivated and skilled Helpdesk Engineer to provide technical support to our employees and ensure smooth day-to-day operations of IT systems. The Helpdesk Engineer will serve as the first point of contact for troubleshooting IT-related issues, assisting users with hardware/software problems, and resolving technical challenges efficiently.
Key Responsibilities:
  • Provide first-line technical support to end-users via phone, email or in person.
  • Diagnose and troubleshoot hardware, software and networking issues.
  • Resolve or escalate issues that cannot be resolved immediately to the appropriate technical team.
  • Install, configure and maintain software applications, operating systems and hardware components.
  • Assist in setting up and maintaining network equipment such as printers, routers and switches.
  • Monitor system performance and ensure the availability of IT resources to users.
  • Maintain and update internal knowledge base, documentation and user manuals.
  • Track and manage service desk tickets ensuring timely resolution and follow-up.
  • Provide training and guidance to users on IT best practices and software usage.
  • Maintain IT asset inventory and assist with hardware procurement.
  • Ensure adherence to security protocols and best practices in IT operations.
  • Assist with software updates, patches and general system maintenance tasks.

Requirements:
  • Bachelor's degree in Computer Science, Information Technology or related field (or equivalent work experience).
  • Proven experience as a Helpdesk Engineer, IT Support Technician or similar role.
  • Strong knowledge of computer hardware, operating systems (Windows, macOS, Linux) and networking protocols (TCP/IP, DNS, DHCP).
  • Familiarity with troubleshooting software applications and diagnosing technical problems.
  • Good communication and interpersonal skills with the ability to explain technical concepts to non-technical users.
  • Ability to prioritize tasks and manage multiple issues simultaneously.
  • Familiarity with service desk software and ticket management systems.
  • Strong attention to detail and problem-solving skills.
  • IT certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

Please send your detailed resume in MS Word format to with
  • Education Level
  • Working experiences
  • Each employment background
  • Reason for leaving each employment
  • Last drawn salary
  • Expected salary
  • Date of availability

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