Helpdesk Engineer

1 day ago

Singapore EPERGNE SOLUTIONS PTE. LTD. Full time
Roles & Responsibilities

Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.

Responsibilities

  • Deliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network connectivity, printers, and basic application/system issues.
  • Manage service tickets: log, triage, troubleshoot, and escalate incidents as appropriate.
  • Coordinate with internal technical teams and external vendors to resolve complex or on-site issues.
  • Maintain accurate documentation of incidents, resolutions, and updates in the ticketing/knowledge management system.
  • Ensure adherence to SLA commitments and performance targets.
  • Perform routine system checks, health monitoring, and assist with system maintenance or refresh activities.
  • Support IT deployments, upgrades, onsite technical assistance, and contribute to IT asset tracking and inventory management.

Requirements

  • 1–3 years of experience in IT helpdesk or technical support, ideally within a secure or regulated setting.
  • Working knowledge of networks, operating systems (Windows, Linux), printers, and remote access tools.
  • Strong communication and customer service skills, both written and verbal.
  • Ability to prioritize, escalate, and resolve incidents effectively.
Tell employers what skills you have
Customer Service Skills
Security Clearance
Troubleshooting
IRAs
Technical Assistance
Hardware
Asset Tracking
Laptops
Information Technology
Inventory Management
Written Skills
Operating Systems
Windows
Linux
Ability to Prioritize
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