Helpdesk Engineer

13 hours ago

Singapore EPERGNE SOLUTIONS PTE. LTD. Remote Work Freelance Full time
Epergene Solutions is seeking a Helpdesk Engineer to provide end-user support. This position requires proficiency in Mandarin for effective communication with users and will also require the successful candidate to have security clearance.
Responsibilities
  • Deliver Level 1 (and potentially Level 2) IT helpdesk support covering desktops, laptops, network connectivity, printers, and basic application/system issues.
  • Manage service tickets: log, triage, troubleshoot, and escalate incidents as appropriate.
  • Coordinate with internal technical teams and external vendors to resolve complex or on-site issues.
  • Maintain accurate documentation of incidents, resolutions, and updates in the ticketing/knowledge management system.
  • Ensure adherence to SLA commitments and performance targets .
  • Perform routine system checks, health monitoring , and assist with system maintenance or refresh activities.
  • Support IT deployments, upgrades, onsite technical assistance , and contribute to IT asset tracking and inventory management.

Requirements
  • 1-3 years of experience in IT helpdesk or technical support, ideally within a secure or regulated setting.
  • Working knowledge of networks, operating systems (Windows, Linux), printers, and remote access tools .
  • Strong communication and customer service skills , both written and verbal.
  • Ability to prioritize, escalate, and resolve incidents effectively.

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