IT Helpdesk

Roles & ResponsibilitiesJob DescriptionsRaise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with experience in Level...

Roles & Responsibilities Job Descriptions Raise the tickets into the ticket management system (ServiceNow). Some basic triaging. Assign the ticket status and provide an update to the ticket requestor. Please support any ticket-related report/stats generation as and when needed. Backfill requested. Preferably with IT background with...

Roles & Responsibilities Scope of services • Attend to all incoming IT queries over the phone and resolve it accordingly. • Co-ordinate with respective camp engineer for escalated cases. • Follow up and updates cases to ensure all closure of cases. • Be responsible for completing assigned tasks on time and to the satisfaction of the users. •...

**Customer Service Helpdesk (L1 Support) (102)**: **Responsibilities**: - Perform follow-ups to ensure problems have been resolved. - Communicate problems and issues through weekly update in meeting - Provide suggestion and solution to user - Work with technology/ support or PMO in resolving issues - Understand and record issues for tracking or...

Will do Incident Resolution within in the SLA - Will attend to Service Requests - To observe and practice in accordance with internal IT policies, standards and procedure **Requirements**: - First level experience in troubleshooting of Personal Computers, Network and Security. MacBook knowledge will be additional advantage. Best Regards Wei Sian IT...

Roles & ResponsibilitiesWe are looking for a team leader to lead a team of IT Desktop and Helpdesk Engineers. He/She will assist the supervisor in overseeing operations on-site. Location at Science Park.Description of role- Assist supervisor in overseeing operations including staffing, scheduling and performance management.- On-site team lead to ensure...

Roles & Responsibilities We are looking for a team leader to lead a team of IT Desktop and Helpdesk Engineers. He/She will assist the supervisor in overseeing operations on-site. Location at Science Park. Description of role - Assist supervisor in overseeing operations including staffing, scheduling and performance management. - On-site team lead to...

Responsibilities Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party vendor or...

Responsibilities Perform Desktop Support services to users This includes receiving, prioritizing, documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations. Perform imaging/re-imaging Perform asset inventories Perform technical escalation to 3rd party...

**Roles & responsibilities**: Desktop Technician will provide day to day local **Required Technical Skills**: - **Ticketing Systems - ServiceNow / ITSM/ CA, PC Building using SCCM, Active Directory, GP Update, Re-imaging of Laptops, Bitlocker.** **Functions include**: - Windows 7-10, Microsoft Active Directory, MS Office 365, PC hardware installation and...