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Organizational Change Manager

2 weeks ago

Singapore ZENTACT SYSTEMS PTE. LTD. Full time

**Position: Organizational Change Manager (Practitioner)**

**Duration: Permanent**

**Location: Singapore**

**Company: Technology
**Job Purpose**:Support OCM service effort and standalone client engagements as a OCM Practitioner, providing full OCM lifecycle activities and contribute as a thought leader to the development of client's Organizational Change Management (“OCM”) Practice.

**Position Summary**:This position has two directives; one is to design, execute and serve as a trusted advisor on client engagements (approximately 80%), and the other is to collaborate on the design and ongoing support of the OCM Practice (20%), creative part of the role.

**Essential OCM Role Duties**:

- Provide thought leadership internally and to our customers as a OCM Manager/Advisor
- This role will collaborate with our clients to advise, coach, and lead stakeholders throughout the change lifecycle.
- Drive business value and benefits realization outcomes through design and management of measurable change management and business transformation outcomes
- Take responsibility for a large complex migration, liaising with executive stakeholders and managing the demand of business transformation resources
- Lead and drive OCM activities, align with project management activities, and identify, document and report on account risks and issues (RAID Log)

**Detailed OCM Responsibilities**:

- Design the overarching OCM Strategy and Governance
- Conduct Change Impact Assessments
- Document key areas of change impacts per stakeholder groups to understand key inputs into building the OCM plans
- Document current state and future state business processes to understand change impact on individuals and teams
- Design and execute the Sponsor Roadmap and Coaching Activities
- Design and execute a Stakeholder Analysis Assessment
- Conduct stakeholder analysis and communications to obtain awareness, understanding, buy-in, and support
- Develop and deploy user adoption/training tactics to support technology implementations
- Design and execute the Change Agent/Change Champions Framework
- Design and execute the Communications and Engagement Plan for an IT system implementation.
- Create strategic communications materials and campaigns to better inform users of upcoming releases and/or changes to the business and systems environments
- Design and execute the Resistance Management Plan
- Design and execute the Coaching Plan
- Design and execute the Measurement Framework
- Design and execute the Training Plan

**Client and Team Advisory Skills:
- Define activities to support change and transition initiatives, in varying client engagements across multiple industries
- Provide recommendations that help to adapt to culture changes, business practices, physical environments, roles, responsibilities, policies, and procedures
- Facilitate presentations to large audiences and executive stakeholders

**Minimum Required Qualifications**:

- Minimum of five (5+) years of experience with management consulting or IT consulting firm; or similar industry, with a deep focus on OCM
- Must have at least one of the technical skills noted

i. Worked on SAP Programs, Project with an emphasis on ECC and S4/Hana

ii. MS Dynamics 365
- Must have and a proven expertise in Organizational Change Management, for full end to end OCM lifecycle of activities.
- Strong oral and written communication skills that including solid presentation skills
- Must have solid knowledge in Microsoft Office Suite (Power Apps, Project, Word and Excel)
- Experience with industry ITSM tools (ServiceNow, Zen Desk, Qualtrics and MS Power BI)