Assistant HR Manager

**About us**
At **InterContinental® Hotels & Resorts** our role is to put the glamour into international travel. That’s where you come in. When you’re part of the InterContinental Hotels & Resorts brand you’re more than just a job title.

At InterContinental Hotels & Resorts we look for people who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations.

Join our team as **Assistant HR Manager / HR Manager** in **InterContinental Singapore Robertson Quay**. You’ll have ambition, talent and obviously, some key skills. Reporting to the Area Director of Human Resources, we’re looking for someone who:
**Your day to day**
FINANCIAL RETURNS
- Assist in the creation of and work within the established Human Resources department budget and control expenses.
- Monitor staffing to manage costs.

PEOPLE
- Create programmes to foster a positive work environment for all employees. Support and administer an annual team member satisfaction survey.
- Educate and train managers on progressive discipline processes in accordance with hotel or company policies including progressive disciplinary process, performance management process, and related programmes to foster productivity, and enhance performance.
- Conduct new team member orientation providing information on hotel or company standards, policies, procedures, rules and team member benefit programmes.
- Oversee maintenance of accurate and up-to-date personnel files and records for all employees.
- Ensure hotel or company hiring standards and applicable laws and regulations are followed in a timely manner for recruiting and selection processes. Build relations with outside contacts.

GUEST EXPERIENCE
- Develop creative ways to inspire and motivate team members to provide guests with a unique experience.
- Make time to interact with guests to solicit feedback and build relationships to understand how team members can increase guest satisfaction.
- Work with department managers to develop initiatives to reach service standards and drive continuous improvement in the guest experience.

RESPONSIBLE BUSINESS
- Develop awareness and reputation of the hotel and the brand in the local community and promote team member involvement in local community.
- Ensure compliance with relevant employment laws and hotel or company policies and procedures. Conduct annual HR compliance/standards self-audit.
- Research and investigate all workplace issues to discover facts, identify potential risks to the hotel or company, and facilitate resolution through your employee relations programmes. Escalate serious issues in a timely manner.
- Collect and maintain data from exit interviews, turnover statistics, absenteeism reports to identify trends, training needs, and supervisory issues.

**What we need from you**
- Diploma/Degree in Human Resources Management or related discipline.
- Minimum 5 years’ related experience in hospitality industry
- Great communication skills
- Outgoing and people oriented
- Motivator and self-starter
- Team player
- Displays initiative

**What we offer**
In return for your hard work, you can look forward to a highly competitive salary and benefits package - including:

- 5-days work week
- Duty Meal
- Birthday Off
- Learning and Development Opportunities
- Medical Benefit
- Dental/ Optical/ Health Screening Benefit
- Insurance Coverage
- Special Employee rate at all IHG Hotels worldwide

What’s more, because your career will be as unique as you are, we’ll give you all the tailored support you need to make a great start, be involved and grow.

And because the InterContinental Hotels & Resorts brand belongs to the IHG® family of brands, you’ll also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 6000 hotels in over 100 countries around the world.

Job Reference: EMEAA36045