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Guest Relations Officer

2 weeks ago

Singapore THE SCARLET HOTEL PTE. LTD. Full time

**Responsibilities**:

- Perform personalized check-ins and check-outs efficiently and promptly, whilst adhering to the Hotel’s policies and procedures
- Handle general enquiries and requests from guests (like requesting for extra amenities, wake-up call services), build relationships with guests and assist to resolve minor complaints
- Ensure all interactions with guests are handled professionally, creating a memorable experience

**Requirements**:

- No hotel experience required, and training will be provided
- Well-groomed with good interpersonal skills
- Customer oriented
- Willing to work shift hours (on 5 day work week)