Technical Support Engineer

1 week ago


Singapore Dynamic Yield Full time

Dynamic Yield, recently acquired by MasterCard, is on the lookout for a Technical Support Engineer who can ensure customer satisfaction by providing a prompt and comprehensive resolution of highly technical issues.

The expectation of the position is to understand the suite of Dynamic Yield software offerings in a deep and technical way in order to provide the customer with the technically correct answers that will allow them to effectively use the DY platform on their website.

As this role is the heartbeat of the organization, our Technical Support Engineers must have impeccable communication skills, the ability to think creatively on their feet, and articulate technical solutions efficiently to a number of stakeholders. As our product offerings continue to expand, it is also critical that we have team members who are curious by nature and an innate love of learning new technical solutions.

You will excel at this role, not only if you are good at the day to day work, but also if you can zoom out and understand the bigger picture of ticket trends and proactively identify ways of mitigating tickets.

**The Task-at-Hand**:

- Take ownership and resolve complex technical issues with high customer satisfaction, this includes analyzing big data using our tools, debugging websites using chrome dev tools.
- Conduct screen share sessions with our top enterprise brands
- Be able to multitask and prioritize incoming tickets both via our chat and support portal
- Participate, and eventually lead, in the support organization's internal initiatives

**Key Requirements**:

- Excellent verbal and written communication skills in English, any other languages considered as an advantage
- Hands on - Experience working with HTML / CSS / JavaScript
- Strong understanding of DM structures and the ability to identify javascript errors on the spot.
- Hands-on - Experience debugging websites.
- Hands-on experience with troubleshooting and problem solving



  • Singapore beBeeMECHANICAL ENGINEER Full time $150,000 - $200,000

    Lead Mechanical Engineer PositionAbout the Role:We are seeking an experienced and skilled Lead Mechanical Engineer to join our team. The ideal candidate will have a strong background in mechanical engineering, excellent project management skills, and the ability to lead a team of engineers.Key Responsibilities:Review contract documents and make necessary...


  • Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...


  • Singapore The Chemical Engineer Full time

    Wood is currently recruiting for a Process Engineer with extensive experience in the pharmaceutical and bio-pharma industry to support our growing operations in Singapore. You will be responsible for ensuring that process engineering activities on assigned projects are executed within budgeted manhours and approved schedules, in compliance with project...

  • IT Support Engineer

    22 hours ago


    Singapore IT Support Full time

    We're looking for **Desk-site Support Engineer** in Singapore With the following requirements/skills: Basic network skill - W10 - Office 365 - Active directory - Language : English Soft skills: - Takes / shows initiative - Can work independent and is also a team player - Takes responsibility **Contract duration**= 12 months (Extendable) **Location**:Great...


  • Singapore Comaea Consulting Pte Ltd Full time

    **Job Information**: Industry **Marine** *** Work Experience **5+ years** *** Salary **Attractive** *** City **Singapore** *** State/Province **South West** *** Country **Singapore** *** Zip/Postal Code **079026** Our client is an international marine capital equipment manufacturer and a leader in the marine industry in its...


  • Singapore beBeeProcess Engineer Full time $120,000 - $180,000

    Job Description">Hanwha Ocean Offshore Business is transitioning from a traditional shipbuilder to an Engineering, Procurement, Construction, Installation, and Operation (EPCI(O)) solution provider. We offer products such as FPSO, FLNG, Offshore Renewables, and other Floating Production Units.We are expanding our global footprint by establishing new Global...

  • Technical Officer

    19 hours ago


    Singapore Institute of Technical Education Full time

    Overview Join to apply for the Technical Officer - School of Engineering (ITE College West) role at Institute of Technical Education . What the role is As a support staff, your role is to support policies and schemes in specific functional areas. What you will be working on You will be responsible for assisting the Lecturers in the conduct of practical...


  • Singapore SECUREVISION PTE. LTD. Full time

    **Join Our Team as a Technical Support Engineer!** Are you a technically proficient individual with a passion for providing exceptional customer support? Do you have experience in network switches configuration, and setting up and configuring door access and CCTV systems? If so, we invite you to join our team at Securevision Pte Ltd. **About...


  • Singapore Dada Consultants Full time

    Technical Support Engineer (Crypto start-up) Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Dada Consultants Recruitment Specialist at Dada Consultants We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless...


  • Singapore AZBIL SINGAPORE PTE. LTD. Full time

    **Position Overview** The Technical Support Engineer will provide technical expertise and support to internal and external parties, ensuring the smooth operation of systems/software, assisting in project tendering, conducting training sessions, and supporting green mark initiatives. The role requires strong problem-solving skills, technical documentation...