Technical Support Engineer

4 weeks ago

Singapore Dada Consultants Full time
Technical Support Engineer (Crypto start-up)

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Recruitment Specialist at Dada Consultants

We're seeking a highly skilled Technical Support Engineer to join our innovative team in the Web3 space. As a key member of our team, you'll ensure seamless technical operations and deliver exceptional support to our clients' end-users.

Key Responsibilities

  • End-User Support: Provide timely and efficient technical support, resolving customer issues with clarity and precision. Automate support requests where possible.
  • Issue Resolution: Troubleshoot and resolve technical issues within our payments pipeline, identifying root causes and implementing fixes.
  • Data Jobs: Execute and monitor data jobs, ensuring timely and accurate processing, and address any issues that arise.
  • Technical Support: Leverage your technical expertise in Typescript, SQL, and Web3 technologies to provide top-notch support.
  • Collaboration: Work closely with our engineering team to implement improvements and maintain high operational standards.

Requirements

  • Experience: 2-4 years in technical support or software engineering, with demonstrated ability to handle on-call and technical issues.
  • Technical Skills: Proficiency in Typescript and SQL, ability to create data-driven insights, basic knowledge of Cloud infrastructure, and understanding of cryptocurrency and Web3 technologies.
  • Problem-Solving: Strong analytical and troubleshooting skills with attention to detail.
  • Customer Empathy: Exceptional understanding of customer needs and ability to communicate technical information clearly.
  • Communication: Excellent verbal and written communication skills.
  • Team Player: Ability to work collaboratively in a fast-paced environment.

Preferred Qualifications

  • Blockchain Experience: Experience working in the blockchain or cryptocurrency space.
  • Payments Systems: Knowledge of payments systems and pipelines.
  • Data Job Management: Familiarity with data job management and monitoring tools.
Seniority level
  • Director
Employment type
  • Full-time
Job function
  • Business Development, Information Technology, and Consulting
Industries
  • Human Resources Services

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