Customer Strategy
7 days ago
**About Authentick**
Authentick seeks to empower everyone to make safer, better and faster decisions in NFTs. In doing so, Authentick helps to create a trusted and vibrant digital collectibles ecosystem.
Authentick was co-founded by Temasek and Menyala. It has secured Seed funding from Temasek.
**About the role**
Authentick is actively seeking a Customer Strategy & Operations. This individual will work closely with cross functional teams (including Business Development, Product, Marketing) to develop and execute a strategy to onboard, connect and engage NFT collections and expert verifiers at scale. In this role you will also be responsible for building out a team.
**In this role, you’ll need to**:
- Have a strong customers focus to attain a deep understanding of their expectations and what is needed for them to best contribute to our goals
- Partner with the Product, Design and Marketing to build and maintain communities of contributors and verifiers to continuously generate insights to improve on our products
- Define and optimise the operations strategy and process for contributor and verifier journeys, ensuring the seamless interactions between the operational processes and our products
- Build out and manage an operations team and coach them to deliver operational excellence to achieve our goals for contributors and verifiers
- Develop a dashboard and feedback loops to measure, track and improve performance to ensure that we achieve quarterly goals
- Experience in establishing, scaling and managing operations, especially marketplaces
- Have built up teams from 0-1 and beyond, able to roll up your selves and be in the trenches
- Good understanding of cross-functional teams and able to work effectively with them
- Strong interpersonal skills, able to build and engage a community from scratch
- Ability to deal with high-levels of ambiguity and chart a path toward your objectives
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