Customer Relation Officer
2 weeks ago
**The Company**
You would most probably be a customer of our client. They play an important role in Singapores public transport system by being the middleman between you, the commuter, and all the other parts that help to make it world class.
**Scope of Position**:
**Responsibilities**
- Understand customers needs and provide quick, accurate and satisfactory answers to their queries
- Type of calls consist and not limiting to
- Filing of claims for customer (i.e over-deduction/failure to exit/double deduction)
- Point to point enquiries from customer
- SimplyGo related issues (i.e Simple Technical issue, investigation of mismatch fare)
- Perform out bound calls to customers who leave callback
- Ensure proper recording of conversation with customer in the call centre system
- Meet/exceed all individual and team key performance indicators (KPI) set by the management
- Maintain a positive and helpful approach in interactions with all customers
- Able to work during weekend and perform OT when necessary
- Other ad hoc duties as assigned by Team Leaders or Supervisors
**Requirements**:
- Mandarin-speaking
- Have previous experience in call centre is highly preferred or customer service experience
- A team player with good interpersonal and communications skills
- Self-motivated and able to work independently with mínimal supervision
-
Customer Service Officer
4 days ago
Singapore Customer Service Officer (Luxurious Beauty Spa) Full time**- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...
-
Executive, Customer Service
2 weeks ago
Singapore Customer Labs Full timePress Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert This position will be responsible for overseeing the Customer Service Counters to ensure smooth running of the daily operations and managing the team of Customer Service Officers to provide excellent service. Conduct daily briefings to the Customer Service...
-
Customer Relation Officer
3 days ago
Singapore Shaw Theaters Singapore Full timeIf you are a dynamic and motivated person who has strong interpersonal skills and more importantly, believe that YOU CAN MAKE A DIFFERENCE to the company, we would like to hear from you._ **RESPONSIBILITIES** - Handle customer calls and enquiries. - Resolve customer complaints and feedback. - Assist in developing customer service policies and procedures. -...
-
Customer Relations Officer
2 weeks ago
Singapore 9 LIVES PTE. LTD. Full time**Customer Relations Officer Responsibilities**: - Maintaining a positive, empathetic, and professional attitude toward customers at all times. - Responding promptly to customer inquiries. - Communicating with customers through various channels. - Acknowledging and resolving customer complaints. - Knowing our products inside and out so that you can answer...
-
Customer Relations Officer
1 day ago
Singapore Seatrium Full timeJoin to apply for the Customer Relations Officer role at Seatrium . Get AI-powered advice on this job and enjoy more exclusive features. Responsibilities Oversees the Superintendents' offices and Customer Relations (CR) centre Manages the CR assistant and office assistant Arranges entry pass, accommodation, transport, carpark, and meals for customers...
-
Customer Relations Officer
2 weeks ago
Singapore beBee Careers Full timeCustomer Relations Officer - Easy Buying (Part-Time)This part-time role involves building and retaining long-lasting relationships with customers in a multichannel retail environment.
-
Customer Relations Officer
2 days ago
Singapore STRAITS FACILITIES PRIVATE LIMITED Full timeWe are looking for a proactive and customer-focused individual to join our security agency as a **Customer Relations Officer**. **Responsibilities**: - Coordinate between clients and operations team for deployment updates - Assist in preparing quotations, invoices, and contracts - Maintain proper records of client communication and documentation - Ensure a...
-
Customer Relations Officer
2 weeks ago
Singapore E. MILLENNIUM INVESTMENTS PTE. LTD. Full timeCUSTOMER RELATIONS OFFICER SALARY : $2400.00 TO $3700.00 WORKING HOURS : MON TO FRI FROM 9AM TO 5.30PM. SAT 10AM TO 5.3OPM **Customer Relations / Operations**: - Check in/out of guests. (Overtime required) - Follow up on maintenance issues raised - Attend to tenant’s complaint and action it - Attend to contractors onsite maintenance work - Attend to SP...
-
Customer Relations Officer
3 days ago
Singapore Seatrium Full time**JOB DESCRIPTION**: - Oversees the Superintendents' offices and Customer Relations (CR) centre - Manages the CR assistant and office assistant - Arranges entry pass, accommodation, transport, carpark and meal for customers - Handles the visitor list, daily planner and Customer Feedback - Prepares Customer Satisfaction Report - Monitors inventory and verify...
-
Customer Relations Officer
2 weeks ago
Singapore beBee Careers Full timeJob Title: Customer Relations OfficerSalary and BenefitsThe salary range for this position is $3500 to $4500 per year.Job DescriptionWe are seeking a Customer Relations Officer to join our team. The successful candidate will be responsible for handling tenant complaints, assisting with viewing of potential clients, and coordinating between sales teams. They...