End User Computer Engineer

6 days ago

Singapore ITSM Corporation Full time

ITSM is a private company that has established itself as an infrastructure management specialist in the provisioning of on-premise Infrastructure Management Services, Hybrid and Cloud Solutions to access distributed computing and data resources. We are constantly searching for talented, qualified individuals to join our team.

End User Computer Engineer (Urgent) Singapore

**Location**: Singapore

**JOB TYPE**: Part-time, Casual

**ABOUT THE ROLE**:
We are looking to fill the position of EUC Technical Support who is a proven leader in end-user computing space in an MAC/IOS environment. Standard tasks and/or activities include:

- Diagnose and troubleshoot user’s issues with PC
- Diagnose and troubleshoot user’s issues conference room facilities
- Provision new laptops for new hires and issue loaners to users
- Manage and track assets and accessories of Tech Cafe
- Manage incident tickets and update knowledge bank
- Work with other teams such as Facilities and Enterprise Experience to improve employee productivity
- Conduct new hire IT orientation presentation
- Attend and complete mandatory improvement courses as assigned
- Liaise with 3rd party vendors to pickup or delivery PCs and accessories
- Consult with and provide solutions to users related to IT

**SKILLS**:

- Knowledgeable in MAC OSX - at least a 3 on a scale of 1 to 5 with 5 being the highest
- Knowledge in Windows
- Laptops
- Desktops
- Printers
- Office Network (LAN & Internet/WAN Connectivity)
- Office-based server
- Microsoft Office
- Adobe Applications
- Video Conferencing Applications Webex, Zoom) and video conferencing equipment (OEM

and IP cameras)

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