Desktop Engineer End User Computing

2 days ago

Singapore Rapsys Technologies Full time

Job Description & Requirements

**Role: Desktop Engineer - End User Computing (EUC)**

**Work Location: Woodlands & Yishun**

**Monthly Salary Budget: $2,800 to $3,500**

**Domain: Healthcare**

Shall provide daily on-site DESKTOP management and support services (“DESKTOP Support Services”) for end-users’ End UserComputing Devices (DESKTOP) which are used in the Customer’s environment with the Customer’s approval. The general scope of Desktop Support Services shall mínimally include:
(a) Image build management;
(b) Administration and configuration;
(c) End-user account management;
(d) End-user device hardening and lockdown;
(e) Trouble-shooting and problem resolution; and

(f) End-user briefings & awareness service.

Shall mínimally support the following types of DESKTOP:
(a) Desktops;
(b) Notebooks;
(c) Mobile Devices (e.g. iPad, iPhone or equivalent);
(d) Video Conferencing Devices;
(e) IP Telephones;
(f) Printers, including multi-function devices (i.e. printers, scanners and fax devices); and

(g) Other peripherals (e.g. external hard drives, mouse, smart-card readers, monitors, docking stations).

Shall mínimally support the following operating systems:

- Windows 7 and later versions of Windows;
- Apple iOS 9.x or later versions; and
- Android OS 5.x or later versions.

**Minimum Requirement**:
The Level 1 Desktop Support Engineer meet the following requirements:
(a) Minimum **one (1)**year of DESKTOP Support, ICT End User Computing or Service Desk Agent experience;
(b) Ability to perform the daily DESKTOP Support operations with minimum supervision;
(c) Possess technical skills in supporting existing and new computing devices such as desktops, notebooks and mobile devices;
(d) Possess knowledge in IT networking and LAN to troubleshoot computer problems; and

(e) Possess at least **one (1)**of the following certifications:

- Microsoft Certified Solution Associate (MCSA) Win7/Win8 or equivalent;
- (ii) Microsoft Certified Technology Specialist (MCTS) in any discipline or equivalent; or
- (iii) CompTIA A+ 220-801/ 220-802, CompTIA PDI+ or equivalent.

**Job Types**: Full-time, Contract
Contract length: 3500 months

Pay: $2,500.00 - $3,500.00 per month

**Experience**:

- Desktop support: 1 year (preferred)

Work Location: In person

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