End User Computing

4 weeks ago

Singapore NTT SINGAPORE PTE. LTD. Full time
Roles & Responsibilities

Job Title: End User Computing (EUC) Support Lead

Employment Type: 12-month renewable contract (via NTT)

Work Location: Changi Business Park, Singapore (Banking Client)

Client: A leading international bank .

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We are seeking an experienced EUC Support Team Lead to oversee daily IT support operations and manage a team of engineers onsite at our banking client. The role requires both hands-on technical expertise and leadership skills to deliver high service standards, while driving end-user computing projects and compliance initiatives.

Key Responsibilities
  • Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met.
  • Provide Level 2 IT support across desktops, laptops, mobile devices, AV systems, and collaboration tools.
  • Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho).
  • Administer Microsoft 365, Active Directory, Exchange, and VMware environments.
  • Deliver IT initiatives such as EUC refresh, SharePoint/email migration, and security hardening projects.
  • Ensure endpoint compliance with CIS benchmarks and security policies.
  • Act as escalation point for major incidents, ensuring timely resolution and communication.
  • Manage IT asset inventory, procurement, and lifecycle processes.
  • Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles.
  • Liaise with global/regional IT teams and vendors for escalations and project rollouts.
Requirements
  • Diploma / Degree in Information Technology, Computer Science, or related discipline.
  • 8–12 years of IT support experience, with 2–3 years in a lead/supervisory role.
  • Hands-on experience with Microsoft 365, Active Directory, Windows Server, VMware.
  • Familiarity with ITSM frameworks (ITIL) and platforms (ServiceNow, Remedy, Freshservice).
  • Experience with MDM platforms (Intune, AirWatch, MobileIron).
  • Strong leadership, communication, and stakeholder management skills.
  • Prior experience supporting banking/financial services IT environments is advantageous.

* Only shortlisted candidates will be contacted

Interested candidates are kindly requested to email their CV with their experience to sandeep.sringeripai@global.ntt

We look forward to your application

Tell employers what skills you have

Problem and Incident Management
Microsoft SharePoint
IT Service Management
Mobile Device Management
ITSM
Windows Intune
Active Directory
Airwatch
VMware
Desktop Support
IT End User Computing
Microsoft Exchange
Microsoft Office 365
Microsoft Windows Server
Collaboration Tools
ITIL
Ticket Management
Network Security
Virtualization
IT Asset Management

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