End User Computing

5 days ago

Singapore NTT SINGAPORE PTE. LTD. Full time $104,000 - $130,878 per year

Job Title: End User Computing (EUC) Support Lead

Employment Type: 12-month renewable contract (via NTT)

Work Location: Changi Business Park, Singapore (Banking Client)

Client: A leading international bank .

Interested candidates are kindly requested to email their CV with their experience to

We are seeking an experienced EUC Support Team Lead to oversee daily IT support operations and manage a team of engineers onsite at our banking client. The role requires both hands-on technical expertise and leadership skills to deliver high service standards, while driving end-user computing projects and compliance initiatives.

Key Responsibilities
  • Lead and manage a team of IT support engineers, ensuring SLA/KPI targets are met.
  • Provide Level 2 IT support across desktops, laptops, mobile devices, AV systems, and collaboration tools.
  • Oversee IT ticket lifecycle and escalations using ITSM platforms (ServiceNow, Remedy, Freshservice, Zoho).
  • Administer Microsoft 365, Active Directory, Exchange, and VMware environments.
  • Deliver IT initiatives such as EUC refresh, SharePoint/email migration, and security hardening projects .
  • Ensure endpoint compliance with CIS benchmarks and security policies .
  • Act as escalation point for major incidents , ensuring timely resolution and communication.
  • Manage IT asset inventory, procurement, and lifecycle processes.
  • Mentor junior engineers, drive knowledge-sharing, and maintain SOPs and KB articles.
  • Liaise with global/regional IT teams and vendors for escalations and project rollouts.
Requirements
  • Diploma / Degree in Information Technology, Computer Science, or related discipline.
  • 8–12 years of IT support experience , with 2–3 years in a lead/supervisory role .
  • Hands-on experience with Microsoft 365, Active Directory, Windows Server, VMware .
  • Familiarity with ITSM frameworks (ITIL) and platforms (ServiceNow, Remedy, Freshservice).
  • Experience with MDM platforms (Intune, AirWatch, MobileIron).
  • Strong leadership, communication, and stakeholder management skills.

  • Prior experience supporting banking/financial services IT environments is advantageous.

  • Only shortlisted candidates will be contacted

Interested candidates are kindly requested to email their CV with their experience to

We look forward to your application

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