End User Computing

3 days ago

Singapore Tata Consultancy Services (TCS) Full time $80,000 - $120,000 per year

Role: EUC Technical Lead

Required Technical Skill Set: End User Computing Leading Experience [Win 10/11, Mac, Workspace1, UEM, EDR Sentinel One, MFA, SSO, Asset Management]

Desired Experience Range: 10+ Years of Experience

Must-Have

  • Oversee all Deskside (EUC) and RDS support activities across Windows 10/11, MacOS, and BYOD devices.

  • Manage RDS support using One Assist, ensuring reliable remote desktop connectivity and user session stability.

  • Supervise device onboarding, Workspace ONE UEM operations (app deployment, patching, compliance), and device cleanup.

  • Perform and delegate tasks related to Azure AD cleanup, device lifecycle management, and MFA (Microsoft Authenticator) administration.

  • Support and escalate issues related to Office 365 apps, network connectivity, Zscaler VPN, and Sentinel One antivirus.

  • Oversee printer configuration, basic network printer troubleshooting, and hardware lifecycle activities (imaging, setup, asset tagging).

  • Coordinate internal app issue resolution with vendors and application teams.

  • Lead a combined EUC, RDS and Onsite Desktop Support Engineers team — managing rosters, availability, workload, and escalations.

  • Manage Endpoint Patching compliance and Vulnerability Remediation

  • Vendor co-ordination, Asset Management and Major Incident Management

  • Endpoints Asset Management and Tracking using ServiceNow

  • Provide technical mentoring, performance feedback, and ensure high-quality support delivery.

  • Act as the escalation point for critical user incidents and VIP support needs.

  • Attend regular customer meetings (weekly/monthly) to present reports, review SLAs, address concerns, and drive service improvements.

  • Work with vendors on need basis like HP, Microsoft.

  • Collaborate with cross-functional teams including Network, Server, AD, Citrix, and Application Support for integrated issue resolution and project execution.

  • Monitor and report on key metrics such as SLA compliance, patch status, device health, and license usage.

  • Maintain and update SOPs, knowledge base articles, asset records, and operational procedures.

  • Ensure adherence to IT policies, security standards, and audit requirements.

Good-to-Have

  • Experience in MAC Device Support

  • Mobile Device Management and Administration

  • Knowledge on supporting Citrix

  • Software distribution

  • Experience with PowerShell

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