Partner Success Specialist

2 weeks ago

Queenstown, Singapore Razer Merchant Services (SG) Pte. Ltd. Full time

Joining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that will put you in an accelerated growth, both personally and professionally.

**Responsibilities**:

- ** Merchant Onboarding**: Facilitate the end-to-end onboarding process for new merchants, ensuring all required documentation is collected, verified, and processed in a timely manner.
- ** Documentation Management**: Maintain accurate records of merchant submissions, agreements, and other relevant documents. Ensure compliance with company policies and regulatory requirements.
- ** Communication**: Serve as the primary point of contact for merchants during the onboarding process. Provide clear and timely communication to address any questions or concerns.
- ** Collaboration**:Work closely with internal teams such as Sales, Compliance, and IT to ensure a smooth onboarding experience for merchants.
- ** Training and Support**:Provide training and support to merchants on how to use the company’s systems and tools. Assist with troubleshooting any issues that arise during the onboarding process.
- ** Process Improvement**: Identify opportunities to streamline and improve the onboarding process. Implement best practices to enhance efficiency and merchant satisfaction.
- ** Reporting**: Generate and analyze reports on onboarding metrics and performance. Provide insights and recommendations to management.

**Pre-Requisites**:

- ** Education**: Diploma/Bachelor’s degree in Business Administration, Finance, or a related field.
- ** Experience**:Minimum of 2-3 years of experience in a business support or customer service role, preferably in the financial services or e-commerce industry.
- ** Skills**:

- Strong organizational and time management skills.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office Suite and CRM software.
- Ability to work independently and as part of a team.
- Attention to detail and a high level of accuracy.
- Problem-solving skills and the ability to handle multiple tasks simultaneously.

Preferred Qualifications:

- Experience with merchant onboarding processes regionally
- Knowledge of regulatory requirements in the financial services industry.

Familiarity with e-commerce platforms, retail and payment processing systems

**Are you game?

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