Customer Success Specialist

4 days ago

Queenstown, Singapore Hegen Pte. Ltd. Full time

**About the Company**

Hegen is a multi-award winning organization specializing in mother and baby products. Our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative and practical solutions for time-strapped parents.

**The Role**

We are seeking an experienced and passionate Customer Service Specialist to join us in establishing legacy touchpoints with customers and advancing Hegen’s mission. You will play a vital role in creating and nurturing customer experience, building meaningful relationships with lasting outcomes. As a go-to technical expert for Hegen’s products, you will communicate thoughtful solutions and work with cross-functional teams to design the best possible outcome. Join us in shaping the journeys of parents and contributing to their success stories

**Responsibilities**:

- Design and manage the end-to-end customer experience process from pre-sales to post-service
- Deliver exceptional service to all customers throughout the customer journey with the aim of driving customer satisfaction and inspiring customer loyalty
- Perform daily administrative support by maintaining a record of issues faced by customers and resolve them by identifying and escalating the issues appropriately
- Craft well-deliberated and thoughtful responses to address customer concerns and issues
- Pre-empt and correct any issues that could affect customer satisfaction or retention
- Be the voice of customer internally to influence better business decisions
- Work closely with the quality team to translate customer issues into product improvements
- Partner with community engagement team to build strong relationships with customers and drive brand advocacy
- Conduct product training for customers and corporate partners via physical or virtual sessions

**Requirements**:

- At least 1 year of experience in dealing with consumers in a retail or consumer goods company
- Proficiency in at least 2 languages including English (both written and spoken) is mandatory.
- Experience with using Hegen products and/or services would be advantageous
- Ability to understand customer journey and empathise with customers across different touch points
- Strong interpersonal communication and relationship building skills, capable of bridging differences with people from diverse backgrounds
- Customer-centric, patient and a good listener
- Demonstrate ability in creative problem solving and critical thinking
- Fast learner, highly adaptable and resilient in a dynamic environment
- Prior experience working in a start-up environment is advantageous
- Savy in data management, analysis and digital tools (E.g., Zendesk, Microsoft Office Suite, Zoom)
- Available to work onsite from Monday to Friday, 9am to 6pm as well as two Saturdays per month

At Hegen, we are passionate about fostering an inclusive and collaborative work environment where every team member can thrive. We’re committed to supporting personal growth and offering opportunities for career development at every stage of your journey.

Pay: $3,000.00 - $3,700.00 per month

**Benefits**:

- Dental insurance
- Employee discount
- Health insurance
- Professional development

Schedule:

- Monday to Friday
- On call
- Weekend availability

Supplemental Pay:

- 13th month salary

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

  • Customer Success Specialist

    1 week ago

    Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Customer Success Specialist (Orthopedic Nurse/Physiotherapist)** **About the job** Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is...

  • Customer Success Specialist

    7 hours ago

    Queenstown, Singapore Kinexcs Pte Ltd Full time

    **About the job** Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The...

  • Customer Success Specialist

    2 weeks ago

    Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Job description** **Company Description** Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a...

  • Customer Success Specialist

    1 week ago

    Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Company Description** Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring...

  • Customer Success Executive

    2 days ago

    Queenstown, Singapore SINGROW PTE. LTD. Full time

    **What you'll do**: Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services. Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices. Devise and execute strategies to drive customer success and retention, ensuring that...

  • Customer Success Manager

    3 days ago

    Queenstown, Singapore SAP GROUP Full time $80,000 - $120,000 per year

    W hat we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We...

  • Customer Success Manager

    1 week ago

    Queenstown, Singapore X0PA AI PTE. LTD. Full time

    4 years exp **Roles & Responsibilities** **Company Description** X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person...

  • Customer Success Specialist

    3 days ago

    Queenstown, Singapore YouTrip Singapore Full time

    **What is it about in one line?** Making sure that clients' needs are met while maintaining a high level of professionalism in managing customer engagement. **Sounds interesting? Here’s more about us** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing...

  • Customer Success Consultant

    4 days ago

    Queenstown, Singapore WPH Full time

    As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest...

  • Customer Success Manager

    7 hours ago

    Queenstown, Singapore BeeBryte Full time

    We are seeking a talented Customer Success Manager to join our Singapore office and actively support our business in South-East Asia. Reporting to the Operations Manager in France, you will be responsible for the following: - Serve as the primary point of contact for customers, ensuring the successful management of projects in operation (post integration)....