
Customer Success Specialist
2 weeks ago
**About the job**
Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The flagship product KIMIA Recover is a comprehensive recovery management system for the knee surgical patients. The product was the National Winner and International Top 20 of the prestigious James Dyson Award 2020 and has gained traction with major implant companies, public hospitals, and orthopaedic clinics.
The Customer Success Specialist is a crucial role that ensures the delivery of the best-possible customer experience to patients, clinicians, and other stakeholders. The Customer Success Specialist shall work closely with the marketing, sales and operations team, maintain healthy relationships with patients, clinicians, and hospital personnel, nurture close ties with key accounts, and ensure customer requirements are being addressed consistently.
**Main Responsibilities**
- Support patients, surgeons/nurses/physiotherapists and other healthcare professionals for the use of Kinexcs’ products.
- Be the owner of customer experience, attend to customer inquiries, and address customer concerns, gather customer feedback for product and service improvement.
- Establish and maintain a professional brand image by offering professional care and services for customers.
- Maintain updated knowledge of relevant orthopedic procedures, workflows, and latest developments in orthopedic care and rehabilitation.
- Prepare, deploy and retrieve Kinexcs’ equipment from end-users.
- Build and maintain positive working relationships with key customer accounts.
- Any other ad-hoc operational duties assigned.
**Expected Areas of Competence**
- Strong clinical skills, well versed in nursing, physiotherapy, or orthopedics, with relevant competency and experience
- Experienced in clinical practice and patient communication
- Good interpersonal skills and a pleasant personality
- Sharp focus and strong dedication to service excellence and desire to learn from customers and improve service quality continuously
- Excellent team player, able to relay customer feedback with internal stakeholders effectively
- Growth mindset, willing to continuously upgrade skills and grow together with the team
- Strong problem-solver and go-getter mindset
**Education/Experience Requirements**
- Degree or Diploma in Life Science, Physiotherapy, Nursing or related fields. Certified Nurse or Physiotherapist highly desirable.
- 2 years’ experience in clinical practice, or medical/pharmaceutical sales/customer service.
**Salary**: $3,500.00 - $6,000.00 per month
**Benefits**:
- Additional leave
- Parental leave
- Professional development
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Performance bonus
**Education**:
- Bachelor's or equivalent (preferred)
-
Customer Success Specialist Intern
9 hours ago
Queenstown, Singapore Kinexcs Pte Ltd Full time**Company Description** Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring...
-
Customer Success Manager
4 days ago
Queenstown, Singapore Clarivate Full time**About You - experience, education, skills, and accomplishments** - Bachelor’s degree required - 5+ years’ experience in solutions consulting, technical consulting, technical customer success, or other customer-facing technical roles; or 5+ years’ experience in library management - Ability to effectively interact at all levels of an organization and...
-
Customer Success Associate
7 days ago
Queenstown, Singapore Adventus Singapore Pte Ltd Full timeThe Adventus Customer Success team is responsible for the retention, growth, and satisfaction of our customers. Reporting to the Head of Customer Success, the Customer Success Associate: - Is fanatical with customer satisfaction - Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units. -...
-
Customer Success Executive
2 weeks ago
Queenstown, Singapore SINGROW PTE. LTD. Full time**What you'll do**: Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services. Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices. Devise and execute strategies to drive customer success and retention, ensuring that...
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore SAP GROUP Full time $80,000 - $120,000 per yearW hat we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We...
-
Customer Success Specialist
2 weeks ago
Queenstown, Singapore YouTrip Singapore Full time**What is it about in one line?** Making sure that clients' needs are met while maintaining a high level of professionalism in managing customer engagement. **Sounds interesting? Here’s more about us** Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing...
-
Customer Success Associate
1 week ago
Queenstown, Singapore Adventus Singapore Pte Ltd Full timeIs fanatical with customer satisfaction - Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units. - Works closely with the representatives of business units and support departments to ensure that services are delivered effectively and efficiently - Establishes and maintains good...
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore BeeBryte Full timeWe are seeking a talented Customer Success Manager to join our Singapore office and actively support our business in South-East Asia. Reporting to the Operations Manager in France, you will be responsible for the following: - Serve as the primary point of contact for customers, ensuring the successful management of projects in operation (post integration)....
-
Customer Success Manager 4
2 weeks ago
Queenstown, Singapore Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Customer Success Manager
4 days ago
Queenstown, Singapore SAP Full time**We help the world run better** **What you’ll do** - Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes - Take on full responsibility for 35-40 customers across Asia Pacific and Japan. - Build and strengthen relationships with your customers to become...