Customer Success Specialist

6 days ago


Queenstown, Singapore YouTrip Singapore Full time

**What is it about in one line?**

Making sure that clients' needs are met while maintaining a high level of professionalism in managing customer engagement.

**Sounds interesting? Here’s more about us**

Our culture is entrepreneurial, open & inclusive, and teamwork-oriented. We are looking for talents with the aspiration to thrive in a rapidly growing business in the exciting FinTech space.

We are hiring talented individuals who are passionate about Customer Success in a Fintech environment, supporting savvy customers in having their best experience with using our payment product.

**You will**
- Stay on top of product feature releases and maintain an in-depth knowledge of how YouTrip’s products function
- Communicate customer feedback to internal/external stakeholders to champion new processes to better serve our customers
- Maintain a positive, empathetic, and professional attitude towards customers at all times
- Be willing to work on shift, up to 1 weekend per week (5 day work week)

**You are**
- Positive attitude - you understand that customer service is done best with a positive attitude and no hurdle can stop you from delivering the best experience to customers.
- Natural communicator - you possess a good command of English with strong interpersonal, communication, and problem-solving skills.
- Self-starter - you are not afraid to suggest and implement new initiatives with the aim to offer the best experience for our users, and do not mind getting your hands dirty in order to get things done in a tight timeline
- Team player - actively contributes to the group in order to complete tasks and meet goals. Respects ideas and aims to improve the product or process at hand.

**What can you expect from us?**
- Open & transparent working environment
- Empowerment from team managers to innovate and continuously improve our customer service standards
- Access to a deep bench of technical and business experts to work together
- Multicultural co-working space environment in the CBD area
- Working with an entrepreneurial team of people in Singapore, Thailand, and Hong Kong



  • Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Customer Success Specialist (Orthopedic Nurse/Physiotherapist)** **About the job** Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is...


  • Queenstown, Singapore Kinexcs Pte Ltd Full time

    **About the job** Kinexcs is an AI-driven health platform & wearables company enabling and empowering people for mobility and a better quality of life. The company is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the global population, and is marketing multiple products developed using proprietary technologies. The...


  • Queenstown, Singapore Hegen Pte. Ltd. Full time

    **About the Company** Hegen is a multi-award winning organization specializing in mother and baby products. Our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative...


  • Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Job description** **Company Description** Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a...


  • Queenstown, Singapore Kinexcs Pte Ltd Full time

    **Company Description** Kinexcs is an AI-driven digital health platform and wearables company with a mission to enable and empower people for mobility and a better quality of life. It is focused on reducing the burden of musculoskeletal conditions, which affects about 25% of the world's population. Their 1st product, KIMIA Recover, a continuous monitoring...


  • Queenstown, Singapore SINGROW PTE. LTD. Full time

    **What you'll do**: Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services. Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices. Devise and execute strategies to drive customer success and retention, ensuring that...


  • Queenstown, Singapore SAP GROUP Full time $80,000 - $120,000 per year

    W hat we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We...


  • Queenstown, Singapore X0PA AI PTE. LTD. Full time

    4 years exp **Roles & Responsibilities** **Company Description** X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person...


  • Queenstown, Singapore WPH Full time

    As a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest...


  • Queenstown, Singapore Adventus Singapore Pte Ltd Full time

    Is fanatical with customer satisfaction - Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units. - Works closely with the representatives of business units and support departments to ensure that services are delivered effectively and efficiently - Establishes and maintains good...