Current jobs related to Customer Success Manager - Queenstown - X0PA AI PTE. LTD.
-
Customer Success Manager
4 days ago
Queenstown, Singapore Clarivate Full time**About You - experience, education, skills, and accomplishments** - Bachelor’s degree required - 5+ years’ experience in solutions consulting, technical consulting, technical customer success, or other customer-facing technical roles; or 5+ years’ experience in library management - Ability to effectively interact at all levels of an organization and...
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore SAP GROUP Full time $80,000 - $120,000 per yearW hat we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We...
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore BeeBryte Full timeWe are seeking a talented Customer Success Manager to join our Singapore office and actively support our business in South-East Asia. Reporting to the Operations Manager in France, you will be responsible for the following: - Serve as the primary point of contact for customers, ensuring the successful management of projects in operation (post integration)....
-
Customer Success Manager 4
1 week ago
Queenstown, Singapore Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Customer Success Manager
4 days ago
Queenstown, Singapore SAP Full time**We help the world run better** **What you’ll do** - Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes - Take on full responsibility for 35-40 customers across Asia Pacific and Japan. - Build and strengthen relationships with your customers to become...
-
Veracity Customer Success Manager
7 days ago
Queenstown, Singapore DNV Full timeLocal Unit & Position Description: Are you passionate about commercializing digital products with real impact on industry transformations? Veracity is DNV's independent data platform and industry ecosystem. It brings together all the key players in the maritime and energy sectors to drive business innovation and digital transformation. And we are now...
-
Customer Success Manager 1
6 days ago
Queenstown, Singapore Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, shortening the path to connectivity to enable the innovations that enrich our work, life and planet. A place where bold ideas are welcomed, human connection is valued, and everyone has the opportunity to shape their future. A career at Equinix means being at the center of shaping...
-
Customer Success Executive
2 weeks ago
Queenstown, Singapore SINGROW PTE. LTD. Full time**What you'll do**: Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services. Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices. Devise and execute strategies to drive customer success and retention, ensuring that...
-
Customer Success Associate
6 days ago
Queenstown, Singapore Adventus Singapore Pte Ltd Full timeThe Adventus Customer Success team is responsible for the retention, growth, and satisfaction of our customers. Reporting to the Head of Customer Success, the Customer Success Associate: - Is fanatical with customer satisfaction - Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units. -...
-
Customer Success Consultant
2 weeks ago
Queenstown, Singapore WPH Full timeAs a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest...
Customer Success Manager
3 weeks ago
4 years exp
**Roles & Responsibilities**
**Company Description**
X0PA AI is an Artificial Intelligence Software as a Service (SaaS) start-up that aims to digitally transform the hiring process. We aim to save companies significant time and cost in hiring while achieving the highest level of objectivity, ultimately enhancing retention, loyalty and person to job and organization fit. Through our AI and Machine Learning capabilities, we can source, score and rank talent to identify the best talent for each organization. X0PA AI has recently launched X0PA ROOM, an AI enabled hybrid video interviewing and assessment platform.
**Job Summary**
The Customer Success role supports our customers as they transition from sales prospects to active users of our products. They’re focused on customer loyalty and building close long-term client relationships, and often stay with the same customers as long as they continue to work with our business.
The role of the customer success is to unify your sales and success team. Because they're part of many stages of the customer relationship, they have a high-level view of the customer lifecycle. They use this perspective to add value for our customers—and our company.
**Job Responsibility**
- Key focus on Customer Renewal, Customer Satisfaction and Customer up-sell/cross-sell
- Inspire customers to make tactical and strategic deployment decisions and track long term business outcomes
- Respond quickly and effectively to customers’ challenges and issues with the Product; learn effectively from experience to improve team processes and the product
- Evaluate existing customer on-boarding program and make additional improvements to better drive both immediate and sustained adoption
- Collaborate with Sales teams, Customer Success and Partners to elevate customer adoption as well as address product concerns
- Provide product training, pre/post-sales related activities and escalated support
- Serve as lead spokesperson and agent for Customer Success
- Work closely with the sales and engineering teams to ensure a smooth transition from implementation to feature adoption and utilization
**What We Expect from You**:
- Customer-oriented and able to establish robust relationships with the assigned customer base
- Dynamic approach adapting to changing requirements with the ability to manage multiple opportunities concurrently
- Exceptional communication skills and negotiation techniques
- Fast-learner, ability to strive in a fast-paced environment
- Strong organizational skills
- Effective and productive collaborator to drive cross-functional initiatives
- Excellent communicator with strong presentation skills
**What We Offer**
We are a bunch of fun loving, self-motivated professionals. We offer an inclusive, diverse and motivated work environment with huge learning opportunities.
In Singapore, we are located at JTC Launchpad at One North which is a leading start-up hub in Asia and the world, a vibrant start-up ecosystem with opportunities to meet lot of like-minded individuals.
X0PA’s partnership with Microsoft is a very strategic kind both from evangelising the platform for enhancements as well as a strategic go-to-market together in order to offer innovative and wholistic solutions to clients.
“Congratulations to XOPA for achieving Microsoft co-sell ready status. We are happy to partner with a unique talent solution that delivers value to our customers and the market.”
Pratima Amonkar, Regional Director ISV One Commercial Partner at Microsoft.
