
Customer Success Associate
3 days ago
The Adventus Customer Success team is responsible for the retention, growth, and satisfaction of our customers. Reporting to the Head of Customer Success, the Customer Success Associate:
- Is fanatical with customer satisfaction
- Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units.
- Works closely with the representatives of business units and support departments to ensure that services are delivered effectively and efficiently
- Establishes and maintains good relationships with customers to ensure successful partnerships with Adventus.
- Monitors and ensures Service Level Agreements are met.
- Prioritizes, and follows up on issues raised by the customer in a timely manner.
- Conducts service reviews with customers supported by relevant reports, trend analysis and statistics to pro-actively support and optimize the customer’s ICT environment.
- Any other ad-hoc duties as required or assigned
**Job Requirements**:
- At least a Diploma in Information Technology/Information Systems/Computer Science, Business IT or other relevant disciplines
- Credible, reliable, and with Integrity. These are non-negotiables for building trust between Adventus and our customers.
- Self-motivated and pro-active in resolving issues raised by the customer.
- Effective interpersonal skills, both written and presentation
- Strong analytical and problem-solving skills
- Pride in delivering excellent work, with the ability to thrive under a high paced environment
- 2-4 years of experience in a stakeholder engagement
**What we provide**:
- A fun, exciting, fast paced and high growth work environment
- The company of customer centric, competent and high performing colleagues.
- Opportunities to challenge and stretch yourself for your career development.
- The satisfaction of delivering excellent services to your customers and help them transform their ICT environments
**Job Types**: Full-time, Permanent
**Salary**: $3,500.00 - $4,500.00 per month
**Benefits**:
- Additional leave
- Dental insurance
- Health insurance
- Professional development
Schedule:
- Monday to Friday
Supplemental pay types:
- Performance bonus
-
Customer Success Associate
5 days ago
Queenstown, Singapore Adventus Singapore Pte Ltd Full timeIs fanatical with customer satisfaction - Is the single point of contact for about 10 to 30 corporate customers in respect of service delivery across 9 business units. - Works closely with the representatives of business units and support departments to ensure that services are delivered effectively and efficiently - Establishes and maintains good...
-
Customer Success Executive
1 week ago
Queenstown, Singapore SINGROW PTE. LTD. Full time**What you'll do**: Cultivate and nurture strong relationships with customers to ensure their success and satisfaction with our products and services. Develop a comprehensive understanding of our products and services, staying updated on industry trends and best practices. Devise and execute strategies to drive customer success and retention, ensuring that...
-
Customer Success Manager
15 hours ago
Queenstown, Singapore Clarivate Full time**About You - experience, education, skills, and accomplishments** - Bachelor’s degree required - 5+ years’ experience in solutions consulting, technical consulting, technical customer success, or other customer-facing technical roles; or 5+ years’ experience in library management - Ability to effectively interact at all levels of an organization and...
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore SAP GROUP Full time $80,000 - $120,000 per yearW hat we offerWe help the world run better.Our company culture is focused on helping our employees enable innovation by building breakthroughs together. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned with our purpose-driven and future-focused work. We...
-
Customer Success Consultant
2 weeks ago
Queenstown, Singapore WPH Full timeAs a Customer Success Consultant, you will play a pivotal role in ensuring our clients achieve maximum value from our services. You will act as both a Consultant and Relationship Manager, working closely with clients to understand their needs, provide expert guidance and build strong, long-lasting relationships with them. Your KPI is to achieve the highest...
-
Customer Success Manager
1 week ago
Queenstown, Singapore BeeBryte Full timeWe are seeking a talented Customer Success Manager to join our Singapore office and actively support our business in South-East Asia. Reporting to the Operations Manager in France, you will be responsible for the following: - Serve as the primary point of contact for customers, ensuring the successful management of projects in operation (post integration)....
-
Customer Success Manager
2 weeks ago
Queenstown, Singapore 99 PTE. LTD. Full time2 years exp **Roles & Responsibilities** **Job description**: We're looking for a double agent: someone who will advocate for the good that 99 does to the real estate industry in Singapore, and yet stand firmly by our users and their frustrations when feeding back requests to the team. **What you'll do**: - You will be the key driver to ensuring a...
-
Customer Success Manager 4
1 week ago
Queenstown, Singapore Equinix Full time**Who are we?** Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale...
-
Customer Success Manager
15 hours ago
Queenstown, Singapore SAP Full time**We help the world run better** **What you’ll do** - Working within a great team, supporting, and motivating each other in a culture that welcomes feedback and failing fast while celebrating our successes - Take on full responsibility for 35-40 customers across Asia Pacific and Japan. - Build and strengthen relationships with your customers to become...
-
Customer Success Specialist
2 weeks ago
Queenstown, Singapore Hegen Pte. Ltd. Full time**About the Company** Hegen is a multi-award winning organization specializing in mother and baby products. Our mission is to empower mothers in their breastfeeding journey and ease the transition into parenthood through meaningful products and services. As one of the top 10 fastest growing companies in Singapore, Hegen takes pride in creating innovative...