Customer Success Partner Senior Advisor
2 weeks ago
**We help the world run better**
At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.
The Customer Success Partner Senior Advisor - HXM proactively engages with an assigned portfolio of less complex customers achieve business outcomes by supporting the customer’s executives within a customer’s buying center. This is done with the close support of manager/peers to drive mutual success across the Land, Adopt, Consume & Expand (LACE) cycle. With the oversight from management, the CSP has supportive responsibility for assuring the continuity of the customer’s cloud subscription-based solutions and maximizing their usage at the product level. They are also supported by multiple CE&X life-cycle relevant centers of experts.
The main areas of responsibility are:
**1. Customer Success**:
- Supportive responsibility for customer’s success with SAP cloud subscription solutions with a given Domain or scope of assignment
- Supports execution of LoB/Buying Center level Relationship Assessments.
- Supports development, maintenance, and actioning buying center or LoB-level Outcome Success Plan (OSP)
**2. Engagement & Coordination**:
- Supports coordination of success resources across SAP to accomplish customer's desired outcomes.
**3. Consumption & Commercials**:
- Supports monitoring LoB(s) adoption / consumption and documents business impact
**Experience & Language Requirements**:
- 4 - 15 years of experience in the following areas:
- SaaS or Cloud Solutions experience a plus
- Managing customer engagements including commercial experience
- Multi-lingual a plus depending upon region
- Excellent verbal and non-verbal communication skills
- Excellent analytical skills
**Education**
Bachelor's degree equivalent
**Bring out your best**
**We win with inclusion**
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world.
**EOE AA M/F/Vet/Disability**:
Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability.
Requisition ID: 416677 | Work Area: Sales | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.
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