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IT Helpdesk Agent

2 weeks ago

Singapore MICRO 2000 SERVICES (S) PTE. LTD. Full time

Job Responsibilities
- Provide 1st level troubleshooting to customer.
- Assist with remote support
- Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users
- Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure
- Monitoring and Tracking of incidents
- Dispatch onsite support if required
- Ensure Users is progressively informed of the case status
- Ad hoc duties as assigned

Job Requirement
- Higher Nitec / Diploma in Information Technology or equivalent
- Entry Level
- Training will be provided (eg. PC troubleshooting, resetting of passwords)
- Comfortable working environment
- Require to work weekend shift (WFH)
- Customer-oriented with good interpersonal and communication skills
- Team player, quick learner