IT Help Desk Agent

Job Description:User Support & Incident Handling:Provide first-level IT support via phone, email, and chat.Log, categorize, and prioritize incidents and service requests using ServiceNow.Perform initial diagnosis and resolve or escalate issues according to ITIL processes.Monitor ticket queues and ensure timely resolution in line with SLAs.Maintain clear...

**About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

Job Summary Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability. We are offering a 2-year renewable contract based on satisfactory performance and strong...

Job Summary Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.We are offering a 2-year renewable contract based on satisfactory performance and strong...

Job SummaryYuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.We are offering a 2-year renewable contract based on satisfactory performance and strong...

Job Summary Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.We are offering a 2-year renewable contract based on satisfactory performance and strong...

User Support & Incident Handling: - Log, categorize, and prioritize incidents and service requests using ServiceNow. - Perform initial diagnosis and resolve or escalate issues according to ITIL processes. - Monitor ticket queues and ensure timely resolution in line with SLAs. - Maintain clear communication with users throughout the support...

Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

Securing the Future with AvePoint AvePoint is a global leader in data management and governance, trusted by over 21,000 customers worldwide to enhance their digital workplaces across Microsoft, Google, Salesforce, and other collaboration platforms. Our global channel partner program includes more than 3,500 managed service providers, value-added resellers,...

As a Service Desk Analyst, you will be the face and voice of our company, providing crucial first-level technical support to our users. You will play a key role in diagnosing and resolving IT incidents, ensuring minimal disruption, and delivering an exceptional customer service experience. This role is perfect for a problem-solver who thrives in a dynamic,...