IT Help Desk

54 minutes ago

Singapore YUKA PTE. LTD. Remote Work Freelance Full time
Job Summary
Yuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.
We are offering a 2-year renewable contract based on satisfactory performance and strong performers may be converted to Permanent staff.
Job Responsibilities
• User Support & Incident Handling
  • Provide first-level IT support via phone, email, and chat.
  • Log, categorize, and prioritize incidents and service requests using ServiceNow.
  • Perform initial diagnosis and resolve or escalate issues according to ITIL processes.
  • Monitor ticket queues and ensure timely resolution in line with SLAs.
  • Maintain clear communication with users throughout the support lifecycle.

• Knowledge & Documentation
  • Update and maintain internal knowledge base articles.
  • Document troubleshooting steps and resolutions for future reference.
  • Contribute to continuous improvement of support documentation and workflows.

• IT Provisioning & Access Management
  • Install and configure software and basic hardware.
  • Set up network access, printers, and shared resources.
  • Manage user permissions and license allocations.
  • Ensure compliance with internal security and access policies.

• Collaboration & Process Improvement
  • Work closely with other IT teams to resolve complex issues.
  • Participate in service improvement initiatives and feedback loops.
  • Support audits and reporting related to ITIL processes and SLA metrics.

Job Requirements
  • Diploma in any relevant field.
  • Minimum 1 year of experience as IT Help Desk/IT Support or with working IT knowledge supporting global teams are welcome to apply.
  • ITIL Foundation certification is advantageous.
  • Can maintain and update knowledge-based articles.
  • Ensure compliance with SLAs and ITIL processes (Incident, Request, Problem Management and etc).
  • Collaborate with other IT teams to ensure seamless service delivery.
  • Proficient in PC operating skills on MS Windows (Outlook, Word, Excel, internal application software and etc) and iPad on iOS.
  • Can perform business tasks in English (reading, writing, speaking).
  • Can communicate effectively with Chinese-speaking stakeholders in Mandarin is a plus.

Working Conditions
• Location : TUAS SOUTH
• Work Hours : Monday to Friday, 8AM to 5PM
• Environment : Collaborative and inclusive workplace with opportunities for professional development
• Salary : Competitive monthly salary based on experience and qualifications
Interested applicants please submit your application with your expected salary and notice period to be considered for the role.
We regret that only shortlisted candidates will be notified.

  • Help Desk Support

    7 days ago

    Singapore U3 Infotech Pte Ltd. Full time

    Provide technical help desk support to users. Respond to incoming requests for IT support and resolve network, hardware and software issues with computers. Perform technical maintenance and software installations and updates. Provide technical support to clients experiencing computer hardware and software issues Help desk technicians must have skills like...

  • IT Help Desk Support Engineer

    2 days ago

    Singapore Starz Advise Management Pte Ltd Full time

    **About Our Client** Our client is a Service Solutions Provider (SSP) specialising in tailoring effective solutions for service-centric organisations to enhance their profitability, productivity, efficiency and control. They are dedicated to Empowering Solutions Through Services to help their clients to achieve their strategic business objectives. They...

  • Bank IT Help Desks

    5 days ago

    Singapore YUKA PTE. LTD. Full time

    **Job Summary** Yuka is seeking dedicated Bank IT Help Desks to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability. We are offering a 2-year renewable contract based on satisfactory performance and...

  • IT Help Desk

    16 hours ago

    Singapore KRIS INFOTECH PTE. LTD. Full time $40,000 - $60,000 per year

    Job Description:User Support & Incident Handling:Provide first-level IT support via phone, email, and chat.Log, categorize, and prioritize incidents and service requests using ServiceNow.Perform initial diagnosis and resolve or escalate issues according to ITIL processes.Monitor ticket queues and ensure timely resolution in line with SLAs.Maintain clear...

  • Technical Help Desk Support

    4 days ago

    Singapore Distimax PTY LTD Full time

    Job Title: Technical Help Desk Support Location: Remote Hours: Must be available during weekends and US hours Languages Required: English should be Fluent (Mandarin would be a plus) We are seeking a highly skilled Technical Help Desk Support to manage and resolve hardware-related tickets for our clients, primarily focusing on data centre operations. Key...

  • Bank IT Help Desks

    4 days ago

    Singapore YUKA Full time $40,000 - $60,000 per year

    Job SummaryYuka is seeking dedicated Bank IT Help Desks to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.We are offering a 2-year renewable contract based on satisfactory performance and strong...

  • IT Help Desk

    9 hours ago

    Singapore KRIS INFOTECH PTE. LTD. Full time

    User Support & Incident Handling: - Log, categorize, and prioritize incidents and service requests using ServiceNow. - Perform initial diagnosis and resolve or escalate issues according to ITIL processes. - Monitor ticket queues and ensure timely resolution in line with SLAs. - Maintain clear communication with users throughout the support...

  • IT Help Desk

    16 hours ago

    Singapore YUKA Full time $40,000 - $60,000 per year

    Job SummaryYuka is seeking a dedicated IT Helpdesk to join our dynamic team in Singapore. Here, you will play a crucial role in providing high-quality first level IT support to the customers and fostering a culture of collaboration, transparency, and accountability.We are offering a 2-year renewable contract based on satisfactory performance and strong...

  • Help Desk and IT Support

    2 weeks ago

    Singapore WEILBACH SINGAPORE PTE. LTD. Full time

    Help Desk and IT Support (Technical Product Support)This position is open to Singapore Citizens and PR only. About Us: Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to...

  • IT Help Desk

    1 week ago

    Singapore WSH Experts Pte Ltd Full time

    Job Description & Requirements **Responsibilities**: To assist with incident identification, logging, categorization and prioritization. Incident and Problem Management Application Support General Support Network Support Cyber security support To perform initial diagnosis, escalation and investigation of reported incidents To suggest resolution and recovery...