Help Desk and IT Support

2 weeks ago

Singapore WEILBACH SINGAPORE PTE. LTD. Full time
Help Desk and IT Support (Technical Product Support)
This position is open to Singapore Citizens and PR only.
About Us:
Weilbach A/S is one of the leading software and development company specializing in Maritime solutions. Headquartered in Denmark with offices in UK, Egypt, Canada and Singapore, we are looking for a dynamic and highly motivated individual to be a part of our Operations team based in our Singapore office, providing exceptional customer service and IT support to our end-users and partners.
Roles and Responsibilities:
  • Troubleshoot, resolve, and escalate reported incidents via our ticketing system.
  • Accurately log customer issues, perform initial diagnostics where applicable, and escalate complex technical matters to the appropriate internal teams for resolutions.
  • Foster a customer focused and high service standards within the Operations department.
  • Competent in using computers and digital tools, including Microsoft word and excel spreadsheets to manage and maintain accurate documentation of IT processes, configurations, and troubleshooting steps.
  • Ensure all requests comply with company policies and procedures.
  • Provide administrative support to Operations and Sales team as needed.
Working Schedule:
Monday to Friday, 8am to 4pm and 1 Saturday, 9am to 10pm every 6 weeks
Requirements:
  • Have at least an ITE diploma preferably in IT or equivalent.
  • Detailed oriented, independent and self-motivated while being a team player.
  • Strong organizational skills and able to adapt to changes.
  • Ability to manage multiple tasks and fast paced situations.
  • Competent in English verbally and in writing.
What we offer:
  • Annual Leave and Medical Insurance
  • Development Opportunities
  • Friendly and casual working environment

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