Helpdesk Agent

**IT HELPDESK AGENT** Immediate Vacancy for IT Helpdesk Analyst **Job Requirement**: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Familiar with Ticketing System...

Job Title:Helpdesk Agent (L2) – IT Service ManagementEmployment Type:12-Month Renewable Contract with NTT DATA Singapore (Deployed to a Leading Bank)Work Location:Alexandra Building, SingaporeAbout the RoleWe are seeking an experienced Helpdesk Agent (L2) to join our client's Group Infrastructure & Platform Services (GIPS) division within Service...

Role: Helpdesk Agent Job Requisition Number: IS Job Level: 3 - 5 years of relevant experience (L2) Location: Singapore Key Responsibilities § To manage the technology ticketing impacting group businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America. § The Helpdesk contract...

To provide a polite and welcoming environment for customers to report technical problems via CTC Hotline. - Perform Contract Verification and Cases Data Correction - Record Severity Level and Issue Ticket Number via ITSM - Transfer Phone calls to RC Unix engineer and service center Team Lead - Perform first level analyst for desktop and printers - Verify...

1. Provide technical support for resolution of customer IT problems, incidents, issues, requests and queries. 2. Liaise with other support teams, or product teams as required to resolve requests/issues in a timely manner. 3. Ensure proper documentation, notification, escalation, tracking and follow up of all incidents. 4. Primary responsibilities are...

This is a 12 months contract assigned to our client Work Location: Commonwealth MRT Salary Range : $4,000-$6,000 **Job Description**: 1. Assist Helpdesk manager in managing day to day operation of Helpdesk 2. Assist Helpdesk manager in managing client on the daily reporting 3. Real Time Monitoring of daily operations to departmental objectives & KPIs...

**Location** - Singapore, Central Singapore**Job Type** - Contract**Salary** - $4,000 - $6,000 Per Month**Date Posted** - 23 hours agoAdditional Details **Job ID** - 118347**Job Views** - 1Roles & Responsibilities Key Skills: IT Helpdesk experience Job Objectives - To manage the technology ticketing impacting bank's businesses across all subsidiaries and...

**Duration: 12 months contract role** **Role**: - Customer Service Management - first-level helpdesk to answer calls. - Provide first-call resolution for users who contact our public-facing hotline. - To resolve issues or requests in a timely manner, work with other support teams or product teams. - All incidents should be properly documented, notified,...

Job Responsibilities - Provide 1st level troubleshooting to customer. - Assist with remote support - Handle Incidents through the channels provided as part of incident handling services for providing of IT support to end users - Log, Track and escalate related problems to the correct entity. Responsible and take ownership of all calls till closure -...

Immediate Vacancies for IT Helpdesk Analysts Job Requirement: - IT helpdesk first-level support - Call Center experience is advantageous - Basic experience with IT troubleshooting - Problem diagnostics via remote support tool and calls - Familiar with office productivity tools such as O365 - Strong communication skills and detailed work - Proficient...