Helpdesk Support Analyst(Contract)

3 days ago

Central Singapore TANGSPAC CONSULTING PTE LTD Full time

**Location**
- Singapore, Central Singapore**Job Type**
- Contract**Salary**
- $4,000 - $6,000 Per Month**Date Posted**
- 23 hours agoAdditional Details

**Job ID**
- 118347**Job Views**
- 1Roles & Responsibilities

Key Skills:
IT Helpdesk experience

Job Objectives
- To manage the technology ticketing impacting bank's businesses across all subsidiaries and 19 countries and territories in Asia Pacific, Europe and North America.
- The Helpdesk contract agent will work directly with end users, IT support staff and vendors to ensure timely ticketing of the issues reports and requests being made.

Key Responsibilities
- Proficient with MS Office products, knows a bit about IT Services such as desktop, software and able to do Excel reporting.
- Fluent in English and can manage calls easily.
- Events monitoring from the Alert management tool.
- The shift pattern changes weekly. Shifts are from (0730 - 1545 hrs; 0900 - 1830 hrs; 1330 - 2300 hrs).

The staff who works 0730 hours shift ends up doing an additional day on Saturday in the week

Key Requirements
- Bachelor’s degree in Business, Computer Science, or related discipline required.

ITIL Foundation certification would be required. Experience: 4-5 years managing complex IT queries and requests in a matrix environment or Operational Line experience is preferred.
- Understanding of on one or more of the following disciplines is required: Open Systems, Mainframe, Storage, Network, Web/Application/Middleware services, Service Management functions, or Application Development.
- Above average and exceptional written and oral communication skills

Tags

helpdesk

support

analystcontract

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